Epicor Not Opening

Kinetic ERP
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1

Have one user that logs into Epicor, starts to look like it going to open, and when it normally would open, just closes. Anyone else face this before? Just one user, not all users. I have purged the personalization’s.

2

Try deleting the cache locations at %appdata% and %programdata% as well

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Break Up Church GIF by Kim's Convenience

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4

Can you log in on that computer with a different users account?

If so it might be a home page customization error and I’ve resolved them by logging in under a different user, changing the user to the user that gets the error, and then re-setting the home page.

5

You can also remove the users company and add back to sometimes resolve that issue.

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6

is it actually closing…like no icon appears in the taskbar or taskmanager? If the icon is still showing, its possible that the window is just off the screen. i havent seen this happen with kinetic but on 10 the menu would open to the screen location it was originally set to. if you go from one monitor to more than one it could be off the screen.

7

THIS. If you can, run a BAQ/SQL query against the Ice.SysUserComp table. I’ve seen it where sometimes casing in the company causes the issue. Removing and adding back the company in user maintenance fixes it.

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8

Did this and nothing. Still same issue.

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9

Yes, full close with nothing in the taskbar or task manager. Was surprised myself.

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10

Casing looks good. Going to try taking them out and back in and see.

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11

try to run this on the related PC

  1. Close any open Epicor windows.

  2. Open a command prompt window by searching for “cmd” in the windows search bar.

  3. Enter each of these commands by copying them 1 line at a time and pressing enter to run it:

  4. taskkill /f /im epicor.exe

  5. taskkill /f /im EpiEOBrowser.exe

  6. rmdir /s /q %appdata%\epicor

  7. rmdir /s /q %localappdata%\Epicor

  8. rmdir /s /q %programdata%\Epicor

  9. Restart Epicor and try to login.

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12

That looks like manually running my clear cache BAT file. :rofl:

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13

You’ve been BATsplained

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14

near enough, i remember had the same issue with one user on one PC and running this solved the issue

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15

I prefer running “Format” from the command line works a treat :rofl: or if I’m getting really creative “diskpart” :slight_smile: :slight_smile:

(For those non technical peeps. This is a total joke and don’t do it)

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16

Two alternative solutions for said issue:

Nice computer breaking video on Make a GIF
Computer Smashing on Make a GIF

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17

Ah yes Tech rage, I am sure we have all been there…at some point

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Hopefully it brought a little humor to our dreary corner of the universe.

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I was able to get it working by using a KB article (KB0029780) Epicor sent for AlternateCacheFolder. Had to do some adjustments in there.

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