Epicor User Help Forum

Epicor Rest API Access Issue - Azure AD Authentication

Chandrasekar (Chandrasekar ) August 11, 2022, 6:36am 1

Epicor Rest API access issue

When I try to access the Epicor Rest API, I have given the Tenant Id and then entered the User Credentials.

URL: https://auscentraxxxxxxxxxx.epicorsaas.com/SaaS4xxxilot/apps/resthelp

But I have got the below error message. Can you please help to resolve this issue?

Mark_Wonsil (Mark Wonsil) August 11, 2022, 12:42pm 2

Are you able to connect to Epicor using the Smart Client or via the Web Browser using Azure AD? Did Epicor enable Azure AD on your Pilot system?

Chandrasekar (Chandrasekar ) August 12, 2022, 1:16pm 3

I try to connect through web browser using Azure AD.

But I am able to connect through Epicor Client using the Azure AD authentication.

Mark_Wonsil (Mark Wonsil) August 12, 2022, 1:23pm 4

Just to be clear, you CAN connect to Pilot via the Smart Client, but you CANNOT connect to Pilot through a web browser? Can you send a screenshot of the error that you’re getting logging into the Web Browser?

Mark_Wonsil (Mark Wonsil) August 12, 2022, 1:35pm 5

Also, what happens when you go to:

https://auscentraxxxxxxxxxx.epicorsaas.com/SaaS4xxpilot/api/help

Chandrasekar (Chandrasekar ) August 18, 2022, 1:56pm 6

I have been asked to use the different service account from my Admin Team. Then it is working.

Thanks for all your support.