Me too.
Best advice I can give is to follow the rules, and then submit a fully negative survey result. Then someone will reach out to you about how they could have gotten better survey results. Offer your advice.
Be as patient as management will allow.
Support still pending.
We love you all.
2 Likes
Dealing with this terrible support now. I inherited a client who is in the unfortunate position of having Epicor ERP. Support has kicked around a fundamental issue with nonsensical responses for over a year.
1 Like
We just got a new CAM too - and the only way I found out was via logging into EpicCare and finding the name had changed. No introductory email, no “reach out if I can do anything to help”, nada nil zip zilch.
Communication breakdown, it’s always the same
Havin’ a nervous breakdown, a-drive me insane
EDIT - and an additional wrinkle…they had a Back to Basics “event” scheduled for 12p ET…dashboards, BAQs and App Studio. Started at 12p ET…and none of the presenters were there as of 1210p. So much for that idea.
EDIT 2 - in light of the mass Microsoft Azure outage…maybe that’s why it never got rolling
2 Likes
My experience with these events recently is that they are pre-recorded months in advance, and no one is there to reply to any questions in the “live” chat box…
I was excited for the recent ReCoder one because i’ve been anticipating the new version release with support for Azure SSO but it was literally a video theyve had on their epicweb page since may..
Also, the live chat box shows up and functions identically in a recording playback as a live viewing. I’ve asked a ton of questions in there that wound up roundfiled somewhere.
1 Like
Odd I was able to join that webinar. They’ll email a recording of it to everyone who registered in a day or two so you can catch up. I dropped when reports started rolling in on the Azure issues.
I joined too…but after 10 minutes of inertia I threw in the towel.
1 Like
I almost gave up, too, but it was pretty good after that intro!
Now, OTOH if you had never seen a query before, it was WAYYYYY too fast. But I was quite happy.
(I was secretly hoping that the demonstrator would get a token expiration mid-demo.)
3 Likes
This is more of a general frustration - not limited to support I suppose.
Just got an email from Epicor.
Subject line “Your Step-By-Step Guide to Cloud ERP Migration”.
We’re already on the cloud and have been for over a month.
1 Like
We get random emails like this all the time. For products we don’t have. Or for products we’ve had for years. Buy this thing you already have.
