Epicor support outsourced?!?!?!

system · June 25, 2007, 12:01pm

I also had the same experience. I am on version 8.0.811B. I could hardly understand the service rep, because of the speed of their speech and their accent. The case was closed 3 hours after it was opened, and I was told "we cant work with type of error". I was also initially sent documents that did not apply to my issue. After excalating the case and airing my frustrations I was sent the proper information a day later.

I have been told that Epicor is working to make their support better, I sure hope it is true.

Chris Stover <cstover@...> wrote:
My problem was that they did not understand what my actual problem was.
I had put up a post here and I got help to fix my issue, she sent me
documentation for something but it did not tell me how to fix the
specific problem.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Kowalski, Ed J.
Sent: Thursday, June 21, 2007 1:31 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I spoke with support yesterday.

I cannot remember how the subject came up but the support person said
they are in Mexico. This person said Epicor is expanding internationally
and they have an office in Monterrey. Yes, difficult to understand
spoken words and emails are worse.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

---------------------------------
Need Mail bonding?
Go to the Yahoo! Mail Q&A for great tips from Yahoo! Answers users.

[Non-text portions of this message have been removed]

system · June 20, 2007, 4:43pm

I have called Epicor twice today, and I had to not so well speaking
people answer the phone did they outsource support to another country?

James

system · June 20, 2007, 4:54pm

--- In vantage@yahoogroups.com, "crypticsphere" <james.hill@...> wrote:

>
> I have called Epicor twice today, and I had to not so well speaking
> people answer the phone did they outsource support to another country?
>
> James
>

disregard

system · June 21, 2007, 12:55pm

I know what you're talking about - I've got
non-English, or very poor English, speaking people a
few times. The key to support is COMMUNICATION, and a
language barrier makes something that is already
difficult nearly impossible.

Very frustrating. Same thing happens everytime I call
Dell or Sage Software....

--- crypticsphere <james.hill@...> wrote:

> I have called Epicor twice today, and I had to not
> so well speaking
> people answer the phone did they outsource support
> to another country?
>
> James
>
>

____________________________________________________________________________________
Bored stiff? Loosen up...
Download and play hundreds of games for free on Yahoo! Games.
http://games.yahoo.com/games/front

system · June 21, 2007, 2:30pm

I spoke with support yesterday.

I cannot remember how the subject came up but the support person said
they are in Mexico. This person said Epicor is expanding internationally
and they have an office in Monterrey. Yes, difficult to understand
spoken words and emails are worse.

[Non-text portions of this message have been removed]

system · June 21, 2007, 2:43pm

My problem was that they did not understand what my actual problem was.
I had put up a post here and I got help to fix my issue, she sent me
documentation for something but it did not tell me how to fix the
specific problem.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Kowalski, Ed J.
Sent: Thursday, June 21, 2007 1:31 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I spoke with support yesterday.

I cannot remember how the subject came up but the support person said
they are in Mexico. This person said Epicor is expanding internationally
and they have an office in Monterrey. Yes, difficult to understand
spoken words and emails are worse.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · June 22, 2007, 8:39am

I recently placed a support call. For a few days after that I got
voice messages from a person that I could not even begin to
understand. I thought it was a sales call or something. But Hoenstly,
I couldn't even make out the persons name or the company. Well, it
turns out it was someone from Epicor support calling me about my
problems. Ultimately they emailed me a document that did not address
this issue at all. Even the email was difficult to read.

I understand centralizing support, but it seems like a job requirement
would be that you are fleunt in the languages you will be supporting.

It is a real shame that an American company can't at least support
their home users with local workers. Wait...thats a whole other heated
topic. ;-)

system · June 22, 2007, 8:52am

I'm sure a reduction in maintenance fees is on the way since they are
saving all this money from outsourcing.

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of okeefe_01
Sent: Friday, June 22, 2007 7:46 AM
To: dmann
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I recently placed a support call. For a few days after that I got
voice messages from a person that I could not even begin to
understand. I thought it was a sales call or something. But Hoenstly,
I couldn't even make out the persons name or the company. Well, it
turns out it was someone from Epicor support calling me about my
problems. Ultimately they emailed me a document that did not address
this issue at all. Even the email was difficult to read.

I understand centralizing support, but it seems like a job requirement
would be that you are fleunt in the languages you will be supporting.

It is a real shame that an American company can't at least support
their home users with local workers. Wait...thats a whole other heated
topic. ;-)

[Non-text portions of this message have been removed]

system · June 22, 2007, 8:53am

What phone number are you guys using, I've made a few calls over the
past few days and haven't had any issues?

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Darren Mann
Sent: Friday, June 22, 2007 8:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

I'm sure a reduction in maintenance fees is on the way since they are
saving all this money from outsourcing.

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of okeefe_01
Sent: Friday, June 22, 2007 7:46 AM
To: dmann
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I recently placed a support call. For a few days after that I got
voice messages from a person that I could not even begin to
understand. I thought it was a sales call or something. But Hoenstly,
I couldn't even make out the persons name or the company. Well, it
turns out it was someone from Epicor support calling me about my
problems. Ultimately they emailed me a document that did not address
this issue at all. Even the email was difficult to read.

I understand centralizing support, but it seems like a job requirement
would be that you are fleunt in the languages you will be supporting.

It is a real shame that an American company can't at least support
their home users with local workers. Wait...thats a whole other heated
topic. ;-)

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · June 22, 2007, 9:04am

Good one!!

:o)

Darren Mann <dmann@...> wrote: I'm sure a reduction in maintenance fees is on the way since they are
saving all this money from outsourcing.

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of okeefe_01
Sent: Friday, June 22, 2007 7:46 AM
To: dmann
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I recently placed a support call. For a few days after that I got
voice messages from a person that I could not even begin to
understand. I thought it was a sales call or something. But Hoenstly,
I couldn't even make out the persons name or the company. Well, it
turns out it was someone from Epicor support calling me about my
problems. Ultimately they emailed me a document that did not address
this issue at all. Even the email was difficult to read.

I understand centralizing support, but it seems like a job requirement
would be that you are fleunt in the languages you will be supporting.

It is a real shame that an American company can't at least support
their home users with local workers. Wait...thats a whole other heated
topic. ;-)

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · June 22, 2007, 9:07am

I had the same experience. Great service trying to get 8.0 installed on my
test server. 8.0 was the worst install I have ever seen, and I blame the
docs really. Too many gaps left in it.

Edward F. Fox, Jr., CPA

Controller

Maxson Automatic Machinery Company

Phone 401-596-0162 a Fax 401-596-1050

www.maxsonautomatic.com <http://www.maxsonautomatic.com/>

_____

From: Paul V. Blais [mailto:pblais@...]
Sent: Friday, June 22, 2007 8:52 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

What phone number are you guys using, I've made a few calls over the
past few days and haven't had any issues?

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf
Of Darren Mann
Sent: Friday, June 22, 2007 8:50 AM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

I'm sure a reduction in maintenance fees is on the way since they are
saving all this money from outsourcing.

________________________________

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of okeefe_01
Sent: Friday, June 22, 2007 7:46 AM
To: dmann
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I recently placed a support call. For a few days after that I got
voice messages from a person that I could not even begin to
understand. I thought it was a sales call or something. But Hoenstly,
I couldn't even make out the persons name or the company. Well, it
turns out it was someone from Epicor support calling me about my
problems. Ultimately they emailed me a document that did not address
this issue at all. Even the email was difficult to read.

I understand centralizing support, but it seems like a job requirement
would be that you are fleunt in the languages you will be supporting.

It is a real shame that an American company can't at least support
their home users with local workers. Wait...thats a whole other heated
topic. ;-)

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · June 22, 2007, 9:19am

800-269-3044

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Paul V. Blais
Sent: Friday, June 22, 2007 7:52 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

What phone number are you guys using, I've made a few calls over the
past few days and haven't had any issues?

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf
Of Darren Mann
Sent: Friday, June 22, 2007 8:50 AM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

I'm sure a reduction in maintenance fees is on the way since they are
saving all this money from outsourcing.

________________________________

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of okeefe_01
Sent: Friday, June 22, 2007 7:46 AM
To: dmann
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I recently placed a support call. For a few days after that I got
voice messages from a person that I could not even begin to
understand. I thought it was a sales call or something. But Hoenstly,
I couldn't even make out the persons name or the company. Well, it
turns out it was someone from Epicor support calling me about my
problems. Ultimately they emailed me a document that did not address
this issue at all. Even the email was difficult to read.

I understand centralizing support, but it seems like a job requirement
would be that you are fleunt in the languages you will be supporting.

It is a real shame that an American company can't at least support
their home users with local workers. Wait...thats a whole other heated
topic. ;-)

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · June 22, 2007, 9:45am

We are running Vantage 8.03 and I was given the following 2 numbers by
our Epicor Project Manager to call for Tech Support: (800) 426-8468 or
(952) 417-5011. When either number is called I get a message stating
that I have reached the Vantage 8.0 and 8.03 Technical Support. When I
called the (800) 269-3044 I get a message telling me I have reached
Vantage 6.xx Technical Support.

Perhaps they have outsourced just the Tech Support for the older
versions of Vantage??

Thank You,

Lauren L. Hellings

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Chris Stover
Sent: Friday, June 22, 2007 9:23 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

800-269-3044

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Paul V. Blais
Sent: Friday, June 22, 2007 7:52 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

What phone number are you guys using, I've made a few calls over the
past few days and haven't had any issues?

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf
Of Darren Mann
Sent: Friday, June 22, 2007 8:50 AM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

I'm sure a reduction in maintenance fees is on the way since they are
saving all this money from outsourcing.

________________________________

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of okeefe_01
Sent: Friday, June 22, 2007 7:46 AM
To: dmann
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I recently placed a support call. For a few days after that I got
voice messages from a person that I could not even begin to
understand. I thought it was a sales call or something. But Hoenstly,
I couldn't even make out the persons name or the company. Well, it
turns out it was someone from Epicor support calling me about my
problems. Ultimately they emailed me a document that did not address
this issue at all. Even the email was difficult to read.

I understand centralizing support, but it seems like a job requirement
would be that you are fleunt in the languages you will be supporting.

It is a real shame that an American company can't at least support
their home users with local workers. Wait...thats a whole other heated
topic. ;-)

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · June 22, 2007, 9:49am

That's a real possibility. We are on 8.03 and use the 426 number.
We've had no issues.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Lauren Hellings
Sent: Friday, June 22, 2007 9:45 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

We are running Vantage 8.03 and I was given the following 2 numbers by
our Epicor Project Manager to call for Tech Support: (800) 426-8468 or
(952) 417-5011. When either number is called I get a message stating
that I have reached the Vantage 8.0 and 8.03 Technical Support. When I
called the (800) 269-3044 I get a message telling me I have reached
Vantage 6.xx Technical Support.

Perhaps they have outsourced just the Tech Support for the older
versions of Vantage??

Thank You,

Lauren L. Hellings

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Chris Stover
Sent: Friday, June 22, 2007 9:23 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

800-269-3044

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Paul V. Blais
Sent: Friday, June 22, 2007 7:52 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

What phone number are you guys using, I've made a few calls over the
past few days and haven't had any issues?

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf
Of Darren Mann
Sent: Friday, June 22, 2007 8:50 AM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

I'm sure a reduction in maintenance fees is on the way since they are
saving all this money from outsourcing.

________________________________

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of okeefe_01
Sent: Friday, June 22, 2007 7:46 AM
To: dmann
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I recently placed a support call. For a few days after that I got
voice messages from a person that I could not even begin to
understand. I thought it was a sales call or something. But Hoenstly,
I couldn't even make out the persons name or the company. Well, it
turns out it was someone from Epicor support calling me about my
problems. Ultimately they emailed me a document that did not address
this issue at all. Even the email was difficult to read.

I understand centralizing support, but it seems like a job requirement
would be that you are fleunt in the languages you will be supporting.

It is a real shame that an American company can't at least support
their home users with local workers. Wait...thats a whole other heated
topic. ;-)

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · June 22, 2007, 10:09am

I use the 800-469-3044 number and get Monterey, MX about half the time. We are still on 6.1.

"Paul V. Blais" <pblais@...> wrote:
That's a real possibility. We are on 8.03 and use the 426 number.
We've had no issues.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Lauren Hellings
Sent: Friday, June 22, 2007 9:45 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

We are running Vantage 8.03 and I was given the following 2 numbers by
our Epicor Project Manager to call for Tech Support: (800) 426-8468 or
(952) 417-5011. When either number is called I get a message stating
that I have reached the Vantage 8.0 and 8.03 Technical Support. When I
called the (800) 269-3044 I get a message telling me I have reached
Vantage 6.xx Technical Support.

Perhaps they have outsourced just the Tech Support for the older
versions of Vantage??

Thank You,

Lauren L. Hellings

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Chris Stover
Sent: Friday, June 22, 2007 9:23 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

800-269-3044

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Paul V. Blais
Sent: Friday, June 22, 2007 7:52 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

What phone number are you guys using, I've made a few calls over the
past few days and haven't had any issues?

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf
Of Darren Mann
Sent: Friday, June 22, 2007 8:50 AM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!

I'm sure a reduction in maintenance fees is on the way since they are
saving all this money from outsourcing.

________________________________

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of okeefe_01
Sent: Friday, June 22, 2007 7:46 AM
To: dmann
Subject: [Vantage] Re: Epicor support outsourced?!?!?!

I recently placed a support call. For a few days after that I got
voice messages from a person that I could not even begin to
understand. I thought it was a sales call or something. But Hoenstly,
I couldn't even make out the persons name or the company. Well, it
turns out it was someone from Epicor support calling me about my
problems. Ultimately they emailed me a document that did not address
this issue at all. Even the email was difficult to read.

I understand centralizing support, but it seems like a job requirement
would be that you are fleunt in the languages you will be supporting.

It is a real shame that an American company can't at least support
their home users with local workers. Wait...thats a whole other heated
topic. ;-)

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · June 22, 2007, 10:42am

I'm on 6.1 also and have gotten Monterry a few times. I agree that
they are hard to communicate with and inexperienced with the
software. If you get a survey regarding the support call you should
fill it out and voice your displeasure. If you don't get one you
should contact your CAM or someone in Epicor Management about it.
Dan Whelan is in charge of support worldwide. He would like to hear
about your problems, at least he says so whenever I hear him give a
presentation. I believe his e-mail is dwhelan@....

Epicor did share some info with the North Central User Group at a
recent meeting that they were adding a support location in Monterry,
to help deal with the higher volume of calls with 8.x. I don't think
they intend to get rid of their other sites in favor of this one,
just adding additional people. They do need to be able to
communicate better though, obviously.

Brian Stenglein

--- In vantage@yahoogroups.com, Paul Krotts <paulkrotts@...> wrote:
>
> I use the 800-469-3044 number and get Monterey, MX about half the
time. We are still on 6.1.
>
>
>
> "Paul V. Blais" <pblais@...> wrote:
> That's a real possibility. We are on 8.03 and use the 426
number.
> We've had no issues.
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf
> Of Lauren Hellings
> Sent: Friday, June 22, 2007 9:45 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!
>
> We are running Vantage 8.03 and I was given the following 2 numbers
by
> our Epicor Project Manager to call for Tech Support: (800) 426-8468
or
> (952) 417-5011. When either number is called I get a message stating
> that I have reached the Vantage 8.0 and 8.03 Technical Support.
When I
> called the (800) 269-3044 I get a message telling me I have reached
> Vantage 6.xx Technical Support.
>
> Perhaps they have outsourced just the Tech Support for the older
> versions of Vantage??
>
> Thank You,
>
> Lauren L. Hellings
>
> ________________________________
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups.com <mailto:vantage%
40yahoogroups.com> ] On
> Behalf
> Of Chris Stover
> Sent: Friday, June 22, 2007 9:23 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!
>
> 800-269-3044
>
> -----Original Message-----
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com> ] On
> Behalf
> Of Paul V. Blais
> Sent: Friday, June 22, 2007 7:52 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com>
> Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!
>
> What phone number are you guys using, I've made a few calls over the
> past few days and haven't had any issues?
>
> From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> [mailto:vantage@yahoogroups <mailto:vantage%
40yahoogroups.com> .com] On
> Behalf
> Of Darren Mann
> Sent: Friday, June 22, 2007 8:50 AM
> To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> Subject: RE: [Vantage] Re: Epicor support outsourced?!?!?!
>
> I'm sure a reduction in maintenance fees is on the way since they
are
> saving all this money from outsourcing.
>
> ________________________________
>
> From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> <mailto:vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> <mailto:vantage%40yahoogroups.com> ] On
> Behalf
> Of okeefe_01
> Sent: Friday, June 22, 2007 7:46 AM
> To: dmann
> Subject: [Vantage] Re: Epicor support outsourced?!?!?!
>
> I recently placed a support call. For a few days after that I got
> voice messages from a person that I could not even begin to
> understand. I thought it was a sales call or something. But
Hoenstly,
> I couldn't even make out the persons name or the company. Well, it
> turns out it was someone from Epicor support calling me about my
> problems. Ultimately they emailed me a document that did not
address
> this issue at all. Even the email was difficult to read.
>
> I understand centralizing support, but it seems like a job
requirement
> would be that you are fleunt in the languages you will be
supporting.
>
> It is a real shame that an American company can't at least support
> their home users with local workers. Wait...thats a whole other
heated
> topic. ;-)
>
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