Epicor Web Access Error

[Jun_Mark_Piscos]

Did someone encounter this error while accessing epicor web? We are using here sophos firewall and I don’t think the error is coming from the firewall because we can access the port from the outside network. Can someone knows this kind of error.

[carlosqt (Carlos Quintanilla)]

Hello Jun Mark,
First of all, hide/erase/blurry your URL (sensitive data) from your screenshot image.
Second, if you intend to use Epicor website access externally, setup your IIS website to use HTTPS instead of HTTP.

For the error message, check if by adding your URL to the Internet Options > Trusted Sites, it goes away.

Carlos

[Jun_Mark_Piscos]

Hi Carlos,

I already added our URL to the Trusted Sites but still no luck. And also in the IIS website we changed it to https but I still get the same error.

By the way thank you for the concern, I already hide our site information.

Jun

[hkeric.wci (Haso Keric)]

Press F12 which will open up Chrome Dev Tools then refresh, see what the Console returns for error.

[Jun_Mark_Piscos]

This is the result:

[hkeric.wci (Haso Keric)]

So its looking for a file in subdir /Test-EWA2/ – try chasing that down, why it would be looking for a sub-directory while you are on a / root pathi n the URL Bar.

I assume it should be trying to load

https://yoururl/lib_LogOnImplService.asmx

Thats all I can leave you with from what I can see in the screenshot.

If you press Stop Profiling, does the console give more error(s)?

[Jun_Mark_Piscos]

After stopping this is the result, there were other warnings:

And about that .asmx file, I checked that in my directory and it’s there.

[Jun_Mark_Piscos]

Additional information sir when I clicked that error:

[hkeric.wci (Haso Keric)]

@Jun_Mark_Piscos

And about that .asmx file, I checked that in my directory and it’s there.

Is it in

https://yoururl/lib_LogOnImplService.asmx

or is it in

https://yoururl/Test-EWA2/lib_LogOnImplService.asmx

Maybe you need to tweak your routes in your IIS to go to /Test-EWA2 instead of /

Your HTTP/HTTPS is truncating /Test-EWA2/ ? Maybe its in your Admin Console - Extensions misconfigured.

[hkeric.wci (Haso Keric)]

@hkeric.wci

Your HTTP/HTTPS is truncating /Test-EWA2/ ? Maybe its in your Admin Console - Extensions misconfigured.

You could give us a Screenshot of this Tab.

[aamerabuarja]

Have you guys found any solution for this problem? I’m having the same exact issue.

If anyone has any idea on how to setup EWA externally, please let me know.