Anyone know what this means exactly?
I get it when I am in quote entry and I click save after its quoted.
Looks like it remains quoted and I can still print the form so I don’t think its really stopping me from doing anything.
Do you have any method directives on the Quote business object or data directives on the QuoteHed table?
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Not sure where to even look to confirm that lol
I’m not sure if you’re going to have the permissions, but it’s called method directives maintenance and the other one is called data directives maintenance.
If you have a test environment I might start in there if you’ve never looked in these programs before.
What these do is execute custom code and/or logic before, during, or after an event happens. And if the code is malformed or not logical, it can result in errors like this. This could also simply be a bug. And if you search it in Epiccare you might find others that have had this problem.
Is this happening after you are duplicating the quote?
Like not right after, but is duplication involved here at all?
So after discussing with some people here I believe its just a trigger because nothing on the quote has changed. If you go into a completed quote checked quoted and hit save it gives you the error and prompts you to record a change.
@Mark_Wonsil, do you know of a change log like this on quotes? It reminds me of revisions audit log change descriptions, I didn’t know it was on the quote too… or is this custom?
I don’t recall seeing this for Opportunity/Quote. This sounds custom to me.
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Me too… but you never know, with how much has changed with Kinetic, maybe a new feature…?
@brentnaegele, you may wish to speak to whoever manages customizations for your company and bring them this error.
Yea its on the running list of questions haha. I just figured I would have some luck in here as everyone is very helpful. Thanks for your time guys!
If you have the time and get the answer from whomever, would you please consider posting it here as well as marking the answer on the post that best answers the post?
We are experiencing this issue in 2024.1.32. I found a couple of Problem records which appear to have been fixed in 2024.2
PRB0278645 When adding an attachment in Quote Entry, user gets error message ‘QuoteHed not found’
PRB0289820 Quote Entry - “QuoteHed not found” message is displayed after creating a Duplicate Quote.
Looks to be an issue with the event rest call to CheckQuoteHedChangesBeforeUpdate method.
If we open Quote header, make change and save it is fine. If we navigate to Line then back to Quote then save we get the error. However, record is still saved.
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