"Escaped" Non-Conformance Tracking

Kinetic ERP
,
1

While this would never happen to our QA team, it is hypothetically possible that a customer might receive product that does not conform to spec.

In the case this is a serious issue, the existing Non-Conformance and DMR processes work well. In the case the issue is minor, the default workflow is suboptimal.

How do you recommend handling the case that the Non-Conformance is something the final customer can live with (not return for rework/replacement), but we still want to track our/supplier’s nonconformance?

The only two suggestions so far are:

  1. Process normally then do a quantity adjustment since nothing is actually received/shipped back - this requires an extra step and confuses demand calculations.
  2. Use an “Other” Non-conformance - this does not link the non-conformance to the part/lot/supplier.

Are there better solutions?

2

NCR → Fail → DMR → Accept

Out of spec but still useable.

2 Likes
3

And tag with reason code or something for acceptance? I forget whether you get to choose a reason at that stage. Could you create a lot attribute as well if it was lot tracked, are there lot attributes for this?

4

Yeah you can attach a reason code if you like.

The process by nature answers these basic questions without further communication, imo.

The nonconformance process is meant to answer one question. Is this part in spec, yes/no (pass/fail)

If the product is useable or garbage isn’t a part of that process. This is answered in DMR.

1 Like
5

yeah