Expense Android app crash "The specified network name is no longer available." and "The client has disconnected"

[SteveFossey]

Tried to do a trace, both in the client and in admin console. Nothing but User Tracing tags.

Anyone know how to do a trace on mobile app logins?

Edit - ok, found it here:

How to see Trace Logs in Epicor When we use REST API Calls

There’s a server log file you can generate. Enable this with the Epicor Administration Console [image] Tip: If you add this line to the <TraceFlags> section in the AppServer.config file, it will also generate addtional logs related to REST api <add uri="trace://ice/fw/restapi" />

But still stumped

Edit: okay, interestingly I CAN see the restapi calls in a trace, but not sure if I’m seeing the responses. Nothing looks like JSON or response codes but I’m way outside my comfort zone.

Edit: I can enter and submit an expense in Kinetic, in the browser, on my phone. So the actual connection is working; the mobile app, however, is not. Support ticket open for almost a week and all I’ve been able to do so far is send availibity and decline a meeting invite that wasn’t in that availibility