I agree. When I joined my company 18 months ago, they were ready to
place a software order with Brand X. I found that the company had not
checked out Brand X close enough and what I believed had not done their
homework looking at other options. Therefore, we again looked at
another 4 or 5 products. When checking references provided by Brand X's
sales department, the references couldn't stand their product. Knowing
that usually references generally are supportive of products, the
Vantage references praised Vantage and Dataworks customer service. So
we switched and got Vantage. I've gotten a lot of flack from our
President on some of the problems we have encountered with Vantage, how
some parts of the system don't work as expected and how some of the
programs should work, but don't. A couple of weeks age we joined
egroups and I don't dare share some of the problems and concerns I've
read on this screen. I think the software industry is pretty sad when
they have to take the position that once they have your big bucks, they
know they don't have to help everybody as it is much more costly for
their customers to change software.
I do believe that we are still better off than having Brand X. I
believe things will improve. I do believe that Epicore needs to
establish a priority of providing customer service to their existing
customers rather than spending most of their engineering efforts on new
product integration.
Steve
-----Original Message-----
From: Bob Eury [SMTP:
beury@...]
Sent: Monday, October 09, 2000 8:59 AM
To:
vantage@egroups.com
Subject: [Vantage] RE: Data Collection Indirect Labor
Todd, Darren, Lydia, Eddy, Ted, Jerry,
I couldn't agree more with your statements. I actually wrote
this
note several weeks ago but refrained from posting it to the
group,
now it seems appropriate. Apparently I am not the only user who
feels this way. Epicor had better wake up! Maybe they could
get
some tips from Slobodan Milosevic!
Okay, I have tried to be quiet but I can't stand it anymore. I
know
Epicor is watching and I know that one of the rules of this
group is
not to trash Epicor but has anyone stopped to think how much
Epicor
has made from it's customers? As near as I can figure, an
average
Vantage customer pays somewhere between $70,000 to $100,000 just
to
get Vantage up and running (this might be a modest estimate for
some
of you) not to mention annual payments. So for every 10 to 15
customers Epicor rakes in $1,000,000 (that's one million dollars
in
case you missed a zero somewhere). So my point is why do
Vantage
customers have to wish, beg, borrow and steal to get Vantage up
and
running, why must they join a user group and correspond to other
Vantage users about how they wish that the Vantage would work
properly. Why must we all pay outrageous and exorbitant prices
for
custom programming? Why doesn't Epicor concentrate on fixing
the
problems that they have with the current Vantage product instead
of
trying to conquer every region in Africa? I am sure that I am
not
alone when I say that for the most part I really like Vantage
but
many of the postings that I have read in the past week have to
do
with the lack of functionality in Vantage. For a premium
product
such as Vantage I find this unacceptable. By now I am sure that
I am
blacklisted and that somewhere at Epicor there is a manila
folder
with my name on it. Let this serve as a wake-up call for Epicor
that
possibly their customers are not as happy as they would like to
think
they are and if enough customers are unsatisfied with them they
will
eventually find another product. The computer market is very
dynamic, new software products emerge everyday, so I hope that
Epicor
will strive to perfect their products and that the only postings
to
this user group will be about how well Vantage performs. Am I
the
only one who feels this way? Epicor is watching, so now is the
time
and onelist is the place to reply to this post and tell them how
you
feel.
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