On the case entry screen, I want to create a new getDefaults event to always set the defaults to true to avoid the annoying pop up asking if you want to set the default to true. Where can I hook this new event too and disable to old getDefaults for the case entry page? [image]

getDefaults in HelpDesk

Chad_Smith (Chad Smith) March 21, 2025, 5:30pm 2

Here is an example of how you can create your own event to replace the system one.

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