GL Control Code description not showing

fergus.heng · January 20, 2021, 9:32am

Hi All,

Any idea why description is not appearing in GL Control Code? There is description showing in Account Segment Value and General Ledger Account. I have also attached a screenshot below as reference. Thanks!

Mark_Wonsil · January 20, 2021, 11:58am

Can you post the screen of the GL Account for those segment combinations too?

Hally · January 20, 2021, 2:11pm

@Mark_Wonsil remind me isn’t there a description rebuild?

fergus.heng · January 21, 2021, 1:12am

Hi Mark,

There you go!

fergus.heng · January 21, 2021, 1:35am

Hi Hally,

If you are talking about “Rebuild Display GL Account”. I have rebuild it and still the same.

gpayne · January 21, 2021, 1:40am

@fergus.heng Is there another segment to the account? it looks like the control has a - - dash space dash and the account ends in a dash.

fergus.heng · January 21, 2021, 1:54am

It has dash because the account has a total of 5 segments so if its not require any info in the segment. We leave it blank

An example from other company we have.

gpayne · January 21, 2021, 1:57am

Well that blew my theory up.

Hally · January 22, 2021, 12:00am

Sorry for the dumb question, but have you checked epicare? The KB has over 10k of articles in it when I last checked. Sounds like this is something that might be there.

Dora · January 25, 2021, 10:09pm

Have you tried unchecking the override default description checkbox from the GL account maintenance screen?

fergus.heng · February 5, 2021, 7:28am

Hello Dora,

I have tried unchecking the override default description checkbox and still the same. Anything needs to be done after unchecking?