Help! Cant invoice

We’ve just gone live with a whole new clean database to leave behind years of old data. Its been fun but we’re getting there!

I have an urgent issue though and will be waiting for Epicor support

On one of our companies I cannot invoice. The pack is shipped but when I go to invoice retry and get shipments, the packs do not show
If I go to packing Slip Browse, the show as Shipped but are not marked as ready to invoice
I’ve checked the billing days, ERS order, invoice when complete settings on customer
I try the override billings days check box but the packs dont show on that screen anyway

If I look at them in the database they are marked as invoiced! But if I reset that to 0 they disappear totally.

Our other company is ok. This is a new one on me

Help anyone!?

Check the Sales Order… This checkbox comes into play. Is this checked? Is anything left on the order (other lines or partial ship)?

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In addition to David’s suggestion,

Check your company configuration and ensure “save shipments for invoicing” is checked:

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Thank you both. It looks like it’s the Save Shipment for Invoicing that wasn’t set on this company

Rich

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