That's a common issue, especially among service companies.
It's not uncommon to see people go with a third party product or have
IT/consultants gin up something custom.
If you don't need anything too strenuous, you could wire a UD table up to
the SerialNumber table and use it to track the history. You could also use
the Case Entry system to do this as well; I've seen a few people do this to
varying degrees of success.
It really depends whether you want a larger more sophisticated tracking
system (and the data entry work it entails) or you want more of a quick and
dirty 'just enter some notes and a partnumber' setup.
*John Driggers*
**
*Chief Data Wrangler*
*
*
*I have an Epicor blog <http://usdoingstuff.com/>. How useful is that?*
*
*:: 904.404.9233
:: waffqle@...
:: http://www.usdoingstuff.com <http://www.usdoingstuff.com/>
*
*
It's not uncommon to see people go with a third party product or have
IT/consultants gin up something custom.
If you don't need anything too strenuous, you could wire a UD table up to
the SerialNumber table and use it to track the history. You could also use
the Case Entry system to do this as well; I've seen a few people do this to
varying degrees of success.
It really depends whether you want a larger more sophisticated tracking
system (and the data entry work it entails) or you want more of a quick and
dirty 'just enter some notes and a partnumber' setup.
*John Driggers*
**
*Chief Data Wrangler*
*
*
*I have an Epicor blog <http://usdoingstuff.com/>. How useful is that?*
*
*:: 904.404.9233
:: waffqle@...
:: http://www.usdoingstuff.com <http://www.usdoingstuff.com/>
*
*
On Wed, Aug 1, 2012 at 10:07 PM, longislandref <gbrown@...>wrote:
> **
>
>
> Unlike some manufacturers, who replace complete products when warranty
> claims are made, and validated, we replace non-serialized component-parts
> of serialized finished goods, and it's important for us to track, and have
> visibility of, the warranty-claim history of multiple serialized FG's at a
> particular location.
> We're in the commercial laundry equipment business, and we sell washers
> and dryers to laundromats.
> I'd be grateful to hear ideas from anyone who has tackled a similar
> product-history-tracking challenge in their implementation.
> Thanks!
>
>
>
[Non-text portions of this message have been removed]