How to enter old serial numbers for services parts that are from the Legacy system

We are working through Service Calls in Epicor. We have the part setup for serial tracking and the correct mask.

The Issue: When I create a service call and enter in my part number, it is looking for a serial number. The service part was manufactured in the Legacy system and has a serial number that is not in Epicor. What is the best method for getting this old serial number in the system. We can create the service call without selecting a serial number that doesn’t exist.

You can go in to Serial number maintenance and create that serial number in there. you will have to add the customer and shipto information or translate it to what there are in the new system.