How to handle Customer Returned Mat'l V8

We do the job thing. Although, when the part is dispositioned make
sure that the cost is $0. This does two things. First, it makes
sure that neither your inventory nor your WIP contain the cost for
something that is not yours. Second, the job will accurately
represent the cost you incured to fix the item.

--- In vantage@yahoogroups.com, "Charlie Smith" <CSmith@...> wrote:
>
> Create a repair job with the methods and materials required, then
> dispose of the RMA back to the repair job. This will add the
material to
> the Job you are using for the repair.
> There are a couple of things you need to do first.
> Create a new (or update the original) sales order. Add a line and
> reference the RMA. Create (and link) the repair job then you can do
the
> RMA disposition.
> Ship (and invoice) the part back out using the sales order
referencing
> the RMA.
> If you are repairing it with Time and Materials, make sure you
check the
> T&M checkbox on the sales order line so that the invoice goes to
hold
> while you determine the charge.
>
>
> Charlie Smith
> Smith Business Services
> www.vistaconsultant.com <http://www.vistaconsultant.com/>
>
>
>
> ________________________________
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf
> Of howelllabs
> Sent: Thursday, January 25, 2007 4:42 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] How to handle Customer Returned Mat'l V8
>
>
>
> How do people handle customer returned material?
>
> We are trying to use the RMA process for this. These are customer
> parts that we are evaluating and then repairing. The problem is, if
> we do an RMA on them and then receive the RMA these parts now show
up
> in our inventory as our parts. However, since these are customer
> parts they should never show up in our inventory.
>
> Does anyone have any ideas?
>
> Thanks,
>
> Norman Hutchins
> Howell Laboratories, Inc.
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
How do people handle customer returned material?

We are trying to use the RMA process for this. These are customer
parts that we are evaluating and then repairing. The problem is, if
we do an RMA on them and then receive the RMA these parts now show up
in our inventory as our parts. However, since these are customer
parts they should never show up in our inventory.

Does anyone have any ideas?

Thanks,

Norman Hutchins
Howell Laboratories, Inc.
Create a repair job with the methods and materials required, then
dispose of the RMA back to the repair job. This will add the material to
the Job you are using for the repair.
There are a couple of things you need to do first.
Create a new (or update the original) sales order. Add a line and
reference the RMA. Create (and link) the repair job then you can do the
RMA disposition.
Ship (and invoice) the part back out using the sales order referencing
the RMA.
If you are repairing it with Time and Materials, make sure you check the
T&M checkbox on the sales order line so that the invoice goes to hold
while you determine the charge.


Charlie Smith
Smith Business Services
www.vistaconsultant.com <http://www.vistaconsultant.com/>



________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of howelllabs
Sent: Thursday, January 25, 2007 4:42 PM
To: vantage@yahoogroups.com
Subject: [Vantage] How to handle Customer Returned Mat'l V8



How do people handle customer returned material?

We are trying to use the RMA process for this. These are customer
parts that we are evaluating and then repairing. The problem is, if
we do an RMA on them and then receive the RMA these parts now show up
in our inventory as our parts. However, since these are customer
parts they should never show up in our inventory.

Does anyone have any ideas?

Thanks,

Norman Hutchins
Howell Laboratories, Inc.






[Non-text portions of this message have been removed]