Currently we are using Microsoft Teams to keep a log all of our users tasks. We utilize Microsoft Teams Task Sets as our internal help desk log. We are exploring 3rd party help desk/ticket programs and I was wondering if anyone is using a program that directly integrates with Kinetic? Or a software that they like or dislike?.. Feedback would be greatly appreciated. We are keen on Zoho right now.
Back in the day (2012 or so), when our IT staff was the IT Manager (who did everything not named Epicor) and me (Epicor), we used Spiceworks. It did everything we needed it to do (logged emails, send emails, created reports, searchable) and didn’t need much care from us.
If Epicor Case Management could be taught/subverted/coerced into taking an email and creating a Call Entry record, it also might work. Haven’t ever tried it, but thought about it a couple of times.
Did it find non-Windows devices? Most of the asset managers I’ve seen in the past only reported details of Windows devices. They could find other items but not know how to check for current firmware, OS versions, etc. because they used WMI.
One of nice things about runZero is that it helps with zero day exploits. Yesterday, one showed up in the popular PaperCut printer administrator software. Taking a hardware/software inventory for compliance reasons is one thing. Being able to help mitigate security issues quickly is much better.
I am currently using Zoho Desk and I like it quite a bit and I use it for all of my client requests.
I think it has a high potential of integrating with Kinetic with it’s API but there’s obvioulsy not plug and play prebuilt integrations so you’d have to setup everything.
I had a good experiance with Spiceworks, but I’d say it’s limited with integrating with much of anything.
And you could use Kinetic Case Management.