I am working on a report for monthly sales pieces and dollars. My original plan for pieces was to sum InvcDtl.SellingShipQty where InvoiceType = SHP and where InvoiceType = MIS and InvcDtl.RMANum > 0.
I found out that to correct some billing errors, AR and inventory management have been issuing miscellaneous credit memos and performing a quantity adjust to correct inventory. I do not think that this is best practice and that an RMA should be put in internally to correct inventory. I try to stay away from manual adjustments as much as possible. In such cases, the customer will need the credit memo but the inventory was never physically shipped so the RMA would be done internally and not sent to the customer.
What is best practice here? Inventory adjustments or RMAs?
