Seeing an error I think is related to the update. I think it’s a similar situation to this post.
Update over the weekend. Crystal reports installed, also reinstalled to make sure. Get the error below.
Basically it’s acting like it’s not install. It’s on the smart clients.
Crystal reports version installed: 13.0.14.1720
Anyone seeing this as well?
it’s on a KB I had the other day, let me see if I can find it.
Thank you that solved it!
wish this was your thread so I could get a solution outta that! 
Doesn’t solve running that version of Crystal with a previous version (during testing like @JillMetalworks saw) or other Epicor products like Advanced MES which uses an older runtime.
I have users that still need to access Epicor 9 for historical data. Had to put that installation on a separate computer with the old Crystal installed so they could still print reports if needed out of the old database. Really hate this mixture of Crystal Report versions for different things. Guess I need to start the venture of changing reports to SSRS (yuck!!).
bless you Kevin
Yes I am sorry Mark, that’s something they should fix ASAP.
Are you hearing any notices of what they are going to do about it?
Jill,
If I may… it may be worth running a cloud conversion on that and uplifting it to whatever version you’re on and plopping it on an app server where people only have read-only rights to it. That way they can log in and run whatever and you’ll be on same tech stack. That or make copies of the tables you have that you are running reports off of and put those in a database somewhere and call it complete.
I’m sure you have already thought of these things, if only we all had the time haha.
-Utah
@Mark_Wonsil I’ll take that popcorn as you haven’t had any interaction?
So are you dead in water right now? I suppose you aren’t cause you would have tested something like that before upgrading.
Utah,
Our Epicor 9 database is a Progress database. It is not so easy to port it up to the cloud. Wish it was. Unless you know something that I don’t:>)
Right, we’re testing our 2024.1 now.
I’m pretty sure Epicor has that down with their cloud conversion tool. We just went from vantage 8 to Kinetic last year without a problem and they did it with their cloud conversion tool and vantage 8 was progress.
