I have 2 sales orders that were credit card orders. When we “shipped” them the system created the AR invoice and charged the credit card. However, the system put each of the invoices on hold and created an AR Invoice Entry Group for each of them. The credit card payment was not applied to the invoices, but I can see the payment in the customer tracker. When I go to print preview the AR Invoice Group Edit List I get the following message: “taxes need to be calculated before printing invoice”.
We do have Avalara and I can’t see either of these transactions in Avatax.
Has anyone bumped into this?