Invoices After A Credit Memo

Kinetic ERP
1

Hey everyone, quick question regarding AR invoices and credit memos.

We had an invoice that was incorrect, and our accounting team did a credit memo to cancel it. However, it seems like when they pulled all the shipment invoices for the day, that this order was also pulled. This caused it to reinvoice 3 hours after the original credit memo was created.

I thought credit memos didn’t reopen the shipment to invoice, is that not true?

Thanks!

2

There are two kinds of Credit Memos: Regular and Cancellation. The Cancellation CM will reverse the original invoice AND reopen the associated shipment items for future billing.

2 Likes
3

Thank you, it was a cancellation invoice rather than credit memo!