Did you try unlinking and relinking the global customer? We’ve had this issue where we had to relink it to show up correctly. You can also try restarting the task agents for both the parent and child company.
Try restarting the task agents. If the multi-company log is showing inbound or outbounds not processing, then restart the task agents. You should be seeing in the logs outbound and inbound records being processed similar to below.
08/16/17 10:23:11 (APP010P.co.int:9411) Multi-Company Process - 1 Outbound Records Published (450/001)
08/16/17 10:24:30 (APP010P.co.int:9411) Multi-Company Process - 1 Inbound Records Received
Do you have basic or verbose logging enabled on the process? Based on your response about nothing in Ice.IntQueuOut table I would think something is not right with the process. Are there any errors in your app server log?
Sorry, I meant nothing in the log regarding this customer. Everything else is working normally. Process is running, just there isn’t anything to process about this customer as there’s nothing in the queue. Like I said though, I don’t recall if there’s supposed to be for a new global customer, so I’m not sure if the server process is used in this situation.