Epicor within our company has been running extremely slow ever since the last update 4 or so weeks ago. Is anyone else having this issue? Is there anything that can be done? It is affecting our jobs as it takes 3-4 times as long to quote, order, make jobs, run reports, etc.
I have had to shut down Epicor a total of 8 times today so far and restart it just to finish a quote.
2024.2.12 was reduced on the 3/20 - Is your version stated correct?
We haven’t updated to it yet, and are holding on 2.9 - right now. Speed is good for us, but we are on-prem - maybe cloud updated a couple of weeks before us - usually it’s a few days.
Have you checked your site to ISP connection speeds and your ISP out speeds? I’m sure you have. Sorry I couldn’t help more.
Yes, unfortunately it is happening whether we are working remotely or in our offices. 
Might be app server trouble…check with the hosting company, have them take a look at the server load. Does the new version require more horsepower? Recycle app pool? Reboot? Unplug it? 
We also had issues with our instance being sluggish. We submitted a case for it, and they responded with this note: ‘The environment should be back to normal’.
It is much better after they ‘fixed’ it.
@blapp - you’re on Epicor’s cloud right?
@jodybittorf is on a 3rd party hosted
Yes, cloud
We don’t get a response, probably because we are such a small company
THANK YOU!
Just speaking from experience with our own (3p-hosted) app server and things I’ve seen in the ~2 years we’ve been live. Hosting company should be able to help you on the basic health…CPU, memory, etc. Maybe schedule an automated reboot for offhours on the weekend (if you aren’t a 24/7 shop). Cautionary tale there - once in a while Kinetic services don’t start up clean, especially if the server’s just been patched. Also set up a daily early-AM email report (doesn’t matter which one you choose…ANY report should work) to myself to make sure the system agent is up and scheduled tasks are running.
We had a weekend every month at a past job that we set aside for a 2-4 hour maintenance window on our application servers. Nothing fancy, just checking the event viewer and performance monitors. We cycled through who would do it, so it was once a quarter rotation.
This worked much better for us because we caught things on the server that automatic reboots wouldn’t have.
Of course, if your IT crew is small (or non-existent), then the 3rd party host would hopefully help you with this as part of the service.
thank you so much!
thank you very much!
thank you Doug!