While investigating why one of my converted custom dashboards is not returning any data in the application (browser login) when it does in the BAQ designer, I came across a bewildering error.
I decided to open the particular dashboard I was troubleshooting in the client, I got an error stating “The view could not be loaded.” I wasn’t getting that error in Chrome. Was trying to debug with developer tools in Chrome comparing this dashboard to another that works correctly, but wasn’t seeing anything helpful. So I decided to use Edge and follow instructions I’ve found here on how to use browser developer tools to debug. I first opened my good dashboard, but it also gave me the same error in the Edge browser, but it did not in the Chrome browser. So I tried my troubled dashboard in Edge and also got the same error.
Thought maybe Chrome working was a cache issue, but after clearing that and logging back in the dashboard still works in Chrome. What gives??
Appreciate the response. I’ll give this some attention to see if that clears it up for me. I did discover that on one of my app servers they open/function fine, it’s the other one that this happens on. So in my case, it might simply be a permissions issue that’s different between the two app servers.
These two particular app servers are our non-production servers, so crossing my fingers that our production servers both behave the same way and the dashboards work, so I don’t have to put much time now into solving the issue for the non-prod server that isn’t working.
Which versions are in play here? I had this issue today - 2023.2.10 worked fine, 2023.2.20 produced that error, 2023.2.26 works fine also. Something broken in 2023.2.20 from today’s experience for me!
2023.2.20 error repeatable across different environments, on different servers.
I didn’t, but it worked fine in my Production servers until today after I made an update to the dashboard last night. Now getting this error again and when I check my server logs I see the message: “Ice.BLException: Missing MenuID in EpMetaFxRequest”
I tried re-importing it from my Test environment where it works fine, but that didn’t resolve it either.
Edit: just logged into both of my app servers directly to find that it works in one, but not the other; same behavior I saw before, but no idea why they’d be different while sharing a db
It just dawned on me that this particular custom dashboard I was having issues with is one that we copied from a system one (Sales Order Backlog Status) and in my conversion from Classic to Kinetic I think I had deleted the Advanced Search slide out, which I now think could be why–for whatever reason–this issue came up for this dashboard.
I ran into this problem using a brand new Kinetic dashboard, not even a converted dashboard. There’s nothing in the dashboard other than displaying a BAQ with grid.
I created a new layer with no changes, and saved it. Applying the layer in the Kinetic Customization field of Menu Maintenance caused the app to start working.
I was running into this on 2024.2.10 for a UD form. The error only comes up for me on the web version, including in App Studio. No indication as to what caused this, as the UD form is new so there haven’t been changes. Other unused UD forms open just fine.
Adding a new layer from installed client let finally let me open it. Not sure what changed as I had tried this previously as well as publishing a version. Found this thread and decided to try again.
All layers for this form open again on web. Thanks!
