Kinetic Dashboard not showing data for specific person in specific company

Hello,

We are still primarily using the client until I get all the customizations, dashboards, etc moved over.

We are also a cloud gov customer so no access to servers…

I created a kinetic dashboard that automatically shows the BAQ data when opened.

When I open it in company A, it shows the data but a manager opens the same dashboard in the same company and gets no records…

If he opens the dashboard in a different company, it pulls in the data fine.

If the manager opens the BAQ direct, it works fine.

I have tried clearing the client cache and even manually deleting the cache folders, no help.

If I open a browser session as him, it does the same.

Is there a way to clear the kinetic cache also?

I am posting the BAQ Query Phrase to see if anyone has an idea.

If any more information is needed, please let meknow and I will get it posted here.

I appreciate all the help this site gives!

 * Disclaimer!!!
 * This is not a real query being executed, but a simplified version for general vision.
 * Executing it with any other tool may produce a different result.
 */
 
select 
	[Part].[PartNum] as [Part_PartNum],
	[Part].[PartDescription] as [Part_PartDescription],
	[PartCost].[StdMaterialCost] as [PartCost_StdMaterialCost],
	[PartCost].[StdMtlBurCost] as [PartCost_StdMtlBurCost],
	[PartCost].[StdLaborCost] as [PartCost_StdLaborCost],
	[PartCost].[StdBurdenCost] as [PartCost_StdBurdenCost],
	[PartCost].[StdSubContCost] as [PartCost_StdSubContCost],
	[PartBin].[OnhandQty] as [PartBin_OnhandQty],
	(PartCost.StdMaterialCost + PartCost.StdMtlBurCost + PartCost.StdSubContCost + PartCost.StdBurdenCost + PartCost.StdLaborCost) as [Calculated_Cost],
	((PartCost.StdMaterialCost + PartCost.StdMtlBurCost + PartCost.StdSubContCost + PartCost.StdBurdenCost + PartCost.StdLaborCost)  * PartBin.OnhandQty) as [Calculated_ExtCost],
	[Part].[ClassID] as [Part_ClassID],
	[Part].[TypeCode] as [Part_TypeCode],
	[Part].[NonStock] as [Part_NonStock],
	[Part].[ProdCode] as [Part_ProdCode],
	[PartBin].[Company] as [PartBin_Company],
	[PartBin].[WarehouseCode] as [PartBin_WarehouseCode],
	[PartBin].[BinNum] as [PartBin_BinNum],
	[Part].[Durometer] as [Part_Durometer],
	[Part].[IUM] as [Part_IUM],
	(PartCost.LastLaborCost + PartCost.LastBurdenCost + PartCost.LastMaterialCost + PartCost.LastSubContCost + PartCost.LastMtlBurCost) as [Calculated_LastCost],
	[PartPlant].[MinimumQty] as [PartPlant_MinimumQty],
	[PartPlant].[MaximumQty] as [PartPlant_MaximumQty],
	[PartPlant].[SafetyQty] as [PartPlant_SafetyQty],
	[PurAgent].[BuyerID] as [PurAgent_BuyerID],
	[PurAgent].[Name] as [PurAgent_Name]
from Erp.PartCost as PartCost
inner join Erp.PartBin as PartBin on 
	PartBin.Company = PartCost.Company
	and PartBin.PartNum = PartCost.PartNum
inner join Erp.Part as Part on 
	Part.Company = PartBin.Company
	and Part.PartNum = PartBin.PartNum
inner join Erp.PartPlant as PartPlant on 
	Part.Company = PartPlant.Company
	and Part.PartNum = PartPlant.PartNum
left outer join Erp.PurAgent as PurAgent on 
	PartPlant.Company = PurAgent.Company
	and PartPlant.BuyerID = PurAgent.BuyerID

I opened a ticket with support.

I guess I will see what they say…