This just happened to me and one of my users. We are both on the Kinetic app, and when we try to select the printer, it gets that spinning wheel and nothing shows up in the list of available printers. What is really weird is that it stopped happening for me, but still happens for the other user.
I did nothing to change my settings, it just started working. The user restarted everything and still no luck.
EDIT:
So I forced closed Kinetic for task manager, due to that using a bunch of CPU. That fixed it for one user, but then another user had the same issue and force closing did not fix that.
We are in the process of implementing Kinetic hoping to go live this fall and we have had a lot of problems printing labels in Kinetic ever since we started testing related to the Kinetic printer selection screens hanging and printers not loading in both browser full client like in MES tag printing. Currently testing in Kinetic 2024 but have seen the problem since 2023. Does anyone know if there was ever a solution for this? Epicor support doesn’t seem to be any help
Having the same client printer list spinning issue in 2025.1.5.
Also noticed when the client list does populate and the desired printer is selected, the Duplex field is read only and defaulted to “Printer’s Default”. If I cancel and close the Client Printer slide-out panel and click the Print button again, client printer list loads immediately and the Duplex field is now editable.
We are 25.1.10 and have the same problem. I noticed that it’s not just the Duplex field but all the Page Settings are wrong. If I close the Client Printer slide out and reopen it all the settings are loaded properly.
Have one user that randomly started having this issue today while they have never had this issue before. The other user in the same office still does not have an issue. I tried deleting the cache but it did not help. Anyone else ever get to the bottom of this?
I am having this spinning and no printer showing up issue this week on only a select set of workstations in 2023.2 on prem. I am looking for information how to clear the kinetic client or kinetic classic config for printers or config for edge agent. I believe this file or folder gets corrupted (not sure what causes this corruption), and needs to be deleted manually and my understanding is it is re-created by the start of the application in client/classic state when starting app on workstation. I have given the problematic users another workstation/laptop and the same issue on a different workstation with client/classic does not ever load the printers for any screen(s). Any thoughts or suggestions here? It is current day 10/1/2026 and version 2023.2. thanks folks
Some of the anecdotal stuff is uninstalling printers that are no longer used and also setting the default printer within windows to something that’s not print to pdf, if it’s not already set.
Try selecting the report style manually as well. We had a few folks that had a personaliztion and the report style for them was pointing to an invalid one, which caused the printer spinning.
Then make sure they don’t have a personalization on the print screen as well.
