The white screen when you open a process happens fairly frequently to users on the Kinetic interface.
Has anyone found what is causing it?
Epicor support has stated, The main hurdle is that no one is able to reproduce it on command. Unless that can be done, it will be very difficult for development, support, etc to be able to get any necessary information that would be required to help identify the cause.
The only solution is to close the screen and reopen it.
When I was at my last company we had kinetic. One thing I found was I was on a tablet PC. I got screens that support had never seen before (dark mode).
I found if I right clicked in the white space and selected “back” I would get the screen. IIRC, that lead to other issues.
We get this all the time too in our testing Kinetic. We’re supposed to go live in June but with everything we found thus far and this I’m worried we’ll have users out with pitchforks and torches.
Well - I guess we can wait for 2024.1 to come out.
Here’s the response from support
Thank you for the feedback, Bruce. As previously mentioned, as there has been nothing actionable in any of the existing logs available and without being able to reproduce this with any consistency, there are no additional steps that we can take at this time.
If this situation changes and the issue can be reproduced predictably, please let me know and we can get the team to start digging into what we can. To set expectations, as this behavior only occurs with the installed client and that will be removed from the product in Kinetic 2024.1, using Kinetic in a browser would be the recommended approach to avoid this issue in the current Kinetic release.