We do the same as Bryan. We are rolling out EMWH for receiving and such soon. For BT i dont use the 1980’s style file drop, I configured it for webservice which is absolutely amazing as you can see immediate (real) feedback. As for the plan on injecting this into a non-modifiable EMWH screen, I just plan to high jack the incoming task and steal it before the task agent even gets it (and use that data to generate my BT call) - this way the user screen\experience should work seamlessly.