you have next line, that loads .configuration - code is working. And Alisa showed that no call were made to server, this is the difference. And I don’t see how it may be related to that attributes folder. may be a coincidence 
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Deleting that specific subfolder has solved it for 2 users so far.
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Well, it stops right before it makes that call. And that call is to growthbook, so if epicor it’s trying gather something so send, maybe that’s where it’s failing? And clearing that cache file skips the bad code?
I’m just spitballing here.
and yes @Olga , mine is working. So my list of calls is just and example of what probably should be happening. I’m also on an older version.
Has now solved it for a 3rd user. DEFINITELY something wrong with that xml file.
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Can you open a copy before you delete it and see if there is anything funky in there?
that screen does not have grow call either, it would happen after the freeze
Yeah I thought I had saved it off but apparently I failed lol. Trying again.
But what if it’s not a network call fail? What if it’s a client fail before the network calls?
I would agree the “Too many requests” error isn’t related to the problem. Just another one that shows up.
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Failure is not in browser then, otherwise it would be there in Network tab.
@aosemwengie1 is anything in Epicor Software Corporation Client Log in event viewer?
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I think our workstations are setup so users don’t have access to anything in the event viewer. Makes troubleshooting difficult.
With admin right you can probably connect from another computer, right click on Event Viewer top icon.
I’m in the event viewer but there is no category for Epicor.
Removing that same xml file fixed it for a 4th user.
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Did you save it this time?
Use a code block (3 backticks)
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<ClassAttributeMRU>
<ClassAttribute id="Erp.BO*ARInvoice" count="3558" />
<ClassAttribute id="Erp.BO*CreditManager" count="3438" />
<ClassAttribute id="Erp.BO*ARPromissoryNotes" count="2648" />
<ClassAttribute id="Erp.BO*PO" count="2532" />
<ClassAttribute id="Erp.BO*SalesOrder" count="2334" />
<ClassAttribute id="Erp.BO*Quote" count="1982" />
<ClassAttribute id="Erp.BO*Part" count="1836" />
<ClassAttribute id="Erp.BO*CustShip" count="1543" />
<ClassAttribute id="Erp.BO*SalesOrdHedDtl" count="1183" />
<ClassAttribute id="Erp.BO*Customer" count="1040" />
<ClassAttribute id="Erp.BO*ServiceCallCenter" count="1038" />
<ClassAttribute id="Erp.BO*EngWorkBench" count="1021" />
<ClassAttribute id="Erp.BO*RMAProc" count="1014" />
<ClassAttribute id="Erp.BO*QuoteDtlSearch" count="972" />
<ClassAttribute id="Erp.BO*OrderDtlSearch" count="921" />
<ClassAttribute id="Erp.BO*ProjPhaseSearch" count="913" />
<ClassAttribute id="Erp.BO*CashRecSearch" count="798" />
<ClassAttribute id="Erp.BO*Vendor" count="771" />
<ClassAttribute id="Erp.BO*ConfiguratorDef" count="682" />
<ClassAttribute id="Erp.BO*Company" count="662" />
<ClassAttribute id="Erp.BO*ServiceContract" count="621" />
<ClassAttribute id="Erp.BO*JobMtlSearch" count="614" />
<ClassAttribute id="Erp.BO*CashDtlSearch" count="556" />
<ClassAttribute id="Erp.BO*BankAcct" count="504" />
<ClassAttribute id="Erp.BO*ShipDtlSearch" count="489" />
<ClassAttribute id="Erp.BO*HelpDesk" count="437" />
<ClassAttribute id="Erp.BO*OrderRelSearch" count="380" />
<ClassAttribute id="Erp.BO*ARLOC" count="352" />
<ClassAttribute id="Erp.BO*NonConf" count="328" />
<ClassAttribute id="Erp.BO*PickedOrders" count="314" />
<ClassAttribute id="Erp.BO*SerialNo" count="281" />
<ClassAttribute id="Erp.BO*OrderAlloc" count="266" />
<ClassAttribute id="Erp.BO*PriceLst" count="261" />
<ClassAttribute id="Erp.BO*PlantTranSearch" count="237" />
<ClassAttribute id="Erp.BO*Plant" count="226" />
<ClassAttribute id="Erp.BO*PlanContract" count="210" />
<ClassAttribute id="Erp.BO*ARAgingTracker" count="209" />
<ClassAttribute id="Erp.BO*MaterialQueue" count="205" />
<ClassAttribute id="Erp.BO*PartPlantSearch" count="203" />
<ClassAttribute id="Erp.BO*TranGLCDetail" count="195" />
<ClassAttribute id="Erp.BO*LotSelectUpdate" count="166" />
<ClassAttribute id="Erp.BO*PartCostSearch" count="146" />
<ClassAttribute id="Erp.BO*InventoryQtyAdj" count="142" />
<ClassAttribute id="Erp.BO*CRMCall" count="137" />
<ClassAttribute id="Erp.BO*PartTranHist" count="135" />
<ClassAttribute id="Erp.BO*ResourceGroup" count="128" />
<ClassAttribute id="Erp.BO*CreditTran" count="128" />
<ClassAttribute id="Erp.BO*ShipTo" count="124" />
<ClassAttribute id="Erp.BO*Packing" count="122" />
<ClassAttribute id="Erp.BO*AlternatePart" count="110" />
<ClassAttribute id="Erp.BO*VendorPPSearch" count="106" />
<ClassAttribute id="Erp.BO*VendCntSearch" count="105" />
<ClassAttribute id="Erp.BO*CCDtlSearch" count="100" />
<ClassAttribute id="Erp.BO*Task" count="97" />
<ClassAttribute id="Erp.BO*WhseBin" count="94" />
<ClassAttribute id="Erp.BO*RMADtlSearch" count="93" />
<ClassAttribute id="Erp.BO*NARelationship" count="92" />
<ClassAttribute id="Erp.BO*FreightService" count="82" />
<ClassAttribute id="Erp.BO*PartWipSearch" count="79" />
<ClassAttribute id="Erp.BO*PackOutSearch" count="73" />
</ClassAttributeMRU>Same file, different user:
<ClassAttributeMRU>
<ClassAttribute id="Erp.BO*Project" count="4459" />
<ClassAttribute id="Erp.BO*ARInvoice" count="3558" />
<ClassAttribute id="Erp.BO*CreditManager" count="3438" />
<ClassAttribute id="Erp.BO*ARPromissoryNotes" count="2648" />
<ClassAttribute id="Erp.BO*PO" count="2531" />
<ClassAttribute id="Erp.BO*SalesOrder" count="2332" />
<ClassAttribute id="Erp.BO*Quote" count="1982" />
<ClassAttribute id="Erp.BO*JobEntry" count="1913" />
<ClassAttribute id="Erp.BO*Part" count="1836" />
<ClassAttribute id="Erp.BO*CustShip" count="1543" />
<ClassAttribute id="Erp.BO*SalesOrdHedDtl" count="1181" />
<ClassAttribute id="Erp.BO*Customer" count="1040" />
<ClassAttribute id="Erp.BO*ServiceCallCenter" count="1038" />
<ClassAttribute id="Erp.BO*EngWorkBench" count="1021" />
<ClassAttribute id="Erp.BO*RMAProc" count="1014" />
<ClassAttribute id="Erp.BO*QuoteDtlSearch" count="972" />
<ClassAttribute id="Erp.BO*OrderDtlSearch" count="920" />
<ClassAttribute id="Erp.BO*PartAdvisor" count="914" />
<ClassAttribute id="Erp.BO*ProjPhaseSearch" count="913" />
<ClassAttribute id="Erp.BO*CashRecSearch" count="798" />
<ClassAttribute id="Erp.BO*Vendor" count="771" />
<ClassAttribute id="Erp.BO*ConfiguratorDef" count="682" />
<ClassAttribute id="Erp.BO*Company" count="662" />
<ClassAttribute id="Erp.BO*PartTran" count="642" />
<ClassAttribute id="Erp.BO*ServiceContract" count="621" />
<ClassAttribute id="Erp.BO*JobMtlSearch" count="614" />
<ClassAttribute id="Erp.BO*CashDtlSearch" count="556" />
<ClassAttribute id="Erp.BO*ShipDtlSearch" count="489" />
<ClassAttribute id="Erp.BO*HelpDesk" count="437" />
<ClassAttribute id="Erp.BO*JobAsmSearch" count="430" />
<ClassAttribute id="Erp.BO*POSugg" count="409" />
<ClassAttribute id="Erp.BO*IssueReturn" count="390" />
<ClassAttribute id="Erp.BO*OrderRelSearch" count="380" />
<ClassAttribute id="Erp.BO*VendPart" count="368" />
<ClassAttribute id="Erp.BO*ARLOC" count="352" />
<ClassAttribute id="Erp.BO*MiscShip" count="346" />
<ClassAttribute id="Erp.BO*NonConf" count="328" />
<ClassAttribute id="Erp.BO*PickedOrders" count="314" />
<ClassAttribute id="Erp.BO*SerialNo" count="281" />
<ClassAttribute id="Erp.BO*JobAsmblCosts" count="273" />
<ClassAttribute id="Erp.BO*OrderAlloc" count="266" />
<ClassAttribute id="Erp.BO*PriceLst" count="261" />
<ClassAttribute id="Erp.BO*PlantTranSearch" count="237" />
<ClassAttribute id="Erp.BO*Plant" count="226" />
<ClassAttribute id="Erp.BO*VendPartRestriction" count="214" />
<ClassAttribute id="Erp.BO*PlanContract" count="210" />
<ClassAttribute id="Erp.BO*ARAgingTracker" count="209" />
<ClassAttribute id="Erp.BO*MaterialQueue" count="205" />
<ClassAttribute id="Erp.BO*PartPlantSearch" count="203" />
<ClassAttribute id="Erp.BO*PORelSearch" count="198" />
<ClassAttribute id="Erp.BO*PriceLstParts" count="197" />
<ClassAttribute id="Erp.BO*LotSelectUpdate" count="166" />
<ClassAttribute id="Erp.BO*LaborDtlSearch" count="156" />
<ClassAttribute id="Erp.BO*JobProdSearch" count="146" />
<ClassAttribute id="Erp.BO*PartCostSearch" count="146" />
<ClassAttribute id="Erp.BO*CRMCall" count="137" />
<ClassAttribute id="Erp.BO*PartTranHist" count="135" />
<ClassAttribute id="Erp.BO*ResourceGroup" count="128" />
<ClassAttribute id="Erp.BO*CreditTran" count="128" />
<ClassAttribute id="Erp.BO*ShipTo" count="124" />
</ClassAttributeMRU>
Nope, but like I said, could be down to permissions.
Both are well formed at least.