Kinetic won't load - sits at white screen or spinning blue circle gets stuck

[aosemwengie1 (Alisa Osemwengie)]

I’m not holding my breath for that. I am guessing somebody here on epiusers is going to figure out a solution. Right now the best I can come up with is a batch script to clear the cache every time they logon. Don’t really want to do that if there is another alternative.

[JMPCONJ (John Magee)]

@aosemwengie1

Right now the best I can come up with is a batch script to clear the cache every time they logon.

Create a .BAT file with the cache deletions and end it with the commandline launch for the client? One shortcut for the user…they have to run it every time they need to (re)launch the client.

[Banderson (Brandon Anderson)]

Can someone systematically delete folders in that cache to narrow it down to the file that’s causing the issue? If it’s as repeatable as it seems to be now, that should be possible right?

[aosemwengie1 (Alisa Osemwengie)]

I can try that the next time somebody reports it.

[Randy (Randy Stulce)]

@OFMChris

Good to know. Sounds like more fun to look forward to for me as an admin tomorrow until Epicor addresses the underlying issue. Thanks

I already posted the batch file we’re using in another thread:

2024.2 - Getting Kinetic Home Page Spinner - Kinetic Hangs

I created a batch file that kills any running sessions, clears the cache then opens Epicor // Kill all Epicor and EpiEOBrowser processes taskkill /f /im epicor.exe taskkill /f /im EpiEOBrowser.exe // Delete entire directory tree including root Epicor folder at each directory (logs and cache) rmdir /s /q %appdata%\epicor rmdir /s /q %localappdata%\Epicor rmdir /s /q %programdata%\Epicor // Launch Epicor via existing shortcut start "" "C:\(path)\Epicor\Epicor.lnk"

[aosemwengie1 (Alisa Osemwengie)]

You can’t delete all the subfolders from programdata, the edge agent will be running and will stop you deleting the edge agent folder.

[Randy (Randy Stulce)]

We’re not running the edge agent but that could be added to the taskkill list too if needed

[Olga (Olga Klimova)]

Well, if you delete edge agent completely this won’t be a good idea, with kill or not kill

[OFMChris (Chris Means)]

Thanks Randy. That gives me an option if this shows up for users again tomorrow

[Randy (Randy Stulce)]

Another option is to edit the rmdir line to the subfolder to avoid the Edge Agent folder. It’s a smart client issue not he Agent.

[aosemwengie1 (Alisa Osemwengie)]

So far we have narrowed it down to the subfolder within the cache that is created for the company they are currently logged into.

[jgehling (Jeff Gehling)]

I thought this whole issue was due to certain software having certain named pipes:

Should be fixed in .6

How can I get a list of all open named pipes in Windows?

White screen of death

Problem like with snapcomm we saw is only possible with embedded browser that fails on Kinetic load. If you open console for browser or logs, you will see error ERROR Error: Illegal characters in path. Now when we know the issues, it is easy to test on user machine with the following PS command: [System.IO.Directory]::GetFiles("\\.\\pipe\\") If you get Exception calling “GetFiles” with “1” argument(s): “Illegal characters in path.” then this is the same issue on this machine - some pipe wi…

[Olga (Olga Klimova)]

In this case there is an error in console

[aosemwengie1 (Alisa Osemwengie)]

Ok we narrowed it down, deleting this subfolder fixes it:

[utaylor (Utah Taylor)]

Any link with that folder back to what @Banderson is trying to figure out via debug console or errors that @Olga was searching for?

[aosemwengie1 (Alisa Osemwengie)]

Not that I can see.

[Banderson (Brandon Anderson)]

So this is the content of my file. (I’m not having this issue… but it’s what mine shows) it looks like this is logging the number of times you are using a business object. I’m sure it’s for some sort of telemetry they are getting. I noticed that they were loading https://api.growthbook.io with if from this company https://www.growthbook.io/ which looks like it’s tracking usage.

<ClassAttributeMRU>
  <ClassAttribute id="Erp.BO*APInvoice" count="5125" />
  <ClassAttribute id="Erp.BO*Project" count="4913" />
  <ClassAttribute id="Erp.BO*CreditManager" count="4291" />
  <ClassAttribute id="Erp.BO*ARInvoice" count="3912" />
  <ClassAttribute id="Erp.BO*CashRec" count="3261" />
  <ClassAttribute id="Erp.BO*ARPromissoryNotes" count="2803" />
  <ClassAttribute id="Erp.BO*PO" count="2736" />
  <ClassAttribute id="Erp.BO*SalesOrder" count="2459" />
  <ClassAttribute id="Erp.BO*Quote" count="2071" />
  <ClassAttribute id="Erp.BO*JobEntry" count="1977" />
  <ClassAttribute id="Erp.BO*Customer" count="1895" />
  <ClassAttribute id="Erp.BO*ARInvSearch" count="1895" />
  <ClassAttribute id="Erp.BO*CustShip" count="1649" />
  <ClassAttribute id="Erp.BO*Part" count="1485" />
  <ClassAttribute id="Erp.BO*PBGInvoice" count="1441" />
  <ClassAttribute id="Erp.BO*ARInvcDtlSearch" count="1271" />
  <ClassAttribute id="Erp.BO*SalesOrdHedDtl" count="1262" />
  <ClassAttribute id="Erp.BO*LogAPInv" count="1241" />
  <ClassAttribute id="Erp.BO*RMAProc" count="1055" />
  <ClassAttribute id="Erp.BO*ServiceCallCenter" count="1038" />
</ClassAttributeMRU>

@aosemwengie1 , weren’t you looking for something that would show you user usage? Looks like this might be it.

And everyone be aware, I’m totally guessing on this stuff. So I could be WAY off.

[klincecum (Kevin Lincecum)]

@Banderson

from this company https://www.growthbook.io/ which looks like it’s tracking usage.

I swear I remember an issue before where something with that was timing out or saying too many requests.

[aosemwengie1 (Alisa Osemwengie)]

Yes that is the error I get in the browser trying to load the home page, all the time.

[Banderson (Brandon Anderson)]

Yup. This call fails everytime. Mine continues along it’s way, but it still should be fixed.