I am working in the cloud with a new customer.
When launching App studio for QuoteEntry (only) I get a blank Application Map.
Anyone else on the cloud seeing this?
The database does not have any BPM’s in it.
I have replicated this in Live, Pilot, and Third
I have replicated this in another customer’s environment.
This is in the Cloud environment -
Entered a case on Dec. 29th - with no resolution yet.
Main problem is there is no application tree shown.
Still seeing this issue (using the browser) in Pilot and Live.
This customer is a new customer and right now very frustrated with the “speed” of resolving this issue.
We were told the 2023.2.9 would resolve the problem.
I was in another customer’s environment on the cloud and I was able to launch app studio there.
Works fine for me. Maybe too obvious to suggest, but did you clear your cache (not through the client - deleting from C:\Programdata)
@aosemwengie1 -
Thanks for the suggestion.
I have been working through the browser and different machines to with the smart client.
Another person also has been testing the same.
When I go into other customers cloud environments - I am not seeing this issue.
I’m seeing the same thing on our Azure installation. I can’t even open and edit layers that I’ve previouly published.
Anything in the server event log at the same time of the error? Sometimes that gives another clue. And sometimes even the Correlation Id # is in the error details too.
