I am working in the cloud with a new customer.
When launching App studio for QuoteEntry (only) I get a blank Application Map.
Anyone else on the cloud seeing this?
The database does not have any BPM’s in it.
I have replicated this in Live, Pilot, and Third
I have replicated this in another customer’s environment.
This is in the Cloud environment -
Entered a case on Dec. 29th - with no resolution yet.
Main problem is there is no application tree shown.
Still seeing this issue (using the browser) in Pilot and Live.
This customer is a new customer and right now very frustrated with the “speed” of resolving this issue.
We were told the 2023.2.9 would resolve the problem.
I was in another customer’s environment on the cloud and I was able to launch app studio there.
Works fine for me. Maybe too obvious to suggest, but did you clear your cache (not through the client - deleting from C:\Programdata)
@aosemwengie1 -
Thanks for the suggestion.
I have been working through the browser and different machines to with the smart client.
Another person also has been testing the same.
When I go into other customers cloud environments - I am not seeing this issue.
I’m seeing the same thing on our Azure installation. I can’t even open and edit layers that I’ve previouly published.
Anything in the server event log at the same time of the error? Sometimes that gives another clue. And sometimes even the Correlation Id # is in the error details too.
Any solution to this, @LarsonSolutions? @cgansen?
Now I’m getting the same thing on QuoteEntry, too (We’re on 2023.2.6)
Whenever I try to open the base layer or any other layer that already exists, there is an error thrown:
Ice.BLException: Program Ice.Services.Lib.MetaFX raised an unexpected exception with the following message: AddActivityTracking:
System.Collections.Generic.KeyNotFoundException: The given key 'menuId' was not present in the dictionary.
at Ice.Services.Lib.MetaFXSvc.AddActivityTracking(EpMetaFxRequest request) in C:\_releases\ICE\ICE4.2.400.6\Source\Server\Services\Lib\MetaFX\MetaFX.cs:line 1824
When trying to add a new layer:
Ice.Common.EpicorServerException: An item with the same key has already been added. Key: Quote_Worksheet
---> System.ArgumentException: An item with the same key has already been added. Key: Quote_Worksheet
at System.Collections.Generic.Dictionary`2.TryInsert(TKey key, TValue value, InsertionBehavior behavior)
at CallSite.Target(Closure , CallSite , Dictionary`2 , String , Object )
at Epicor.MetaFX.Core.AppStudio.Targets.LayerTarget.Save(EpMetaFxSaveRequestEx request, Func`1 currentCultureName, Func`3 localizedStringsFunc) in C:\_releases\ICE\ICE4.2.400.6\Source\Shared\Lib\Epicor.MetaFX.Core\AppStudio\Targets\LayerTarget.cs:line 77
at Ice.Services.Lib.MetaFXSvc.SaveApp(EpMetaFxSaveRequestEx request) in C:\_releases\ICE\ICE4.2.400.6\Source\Server\Services\Lib\MetaFX\MetaFX.cs:line 620
at Ice.Services.Lib.MetaFXSvcFacade.SaveApp(EpMetaFxSaveRequestEx request) in C:\_releases\ICE\ICE4.2.400.6\Source\Server\Services\Lib\MetaFX\MetaFXSvcFacade.cs:line 547
--- End of inner exception stack trace ---
@jwphillips
I’m sorry, but I don’t know enough about Apps Studio.
It’s a new programming language that this old dog just isn’t ready to learn.
I remember fondly the days of Paper tapes and punch card for programing.
Other’s on this string may be able to help out.
Thanks, Bruce
Computing sure has changed a lot in just a few decades!
I’ll accept any suggestions!
In the meantime, I will enter a support ticket and report back, if a solution is found