Mail setting 'MsGraph' is not configured in company 200

Kinetic ERP
1

We’re getting the above error when trying to enable a new users.

We recently updated our Epicor mail settings (for non-Epicor reasons) and can send test emails successfully.

Any idea where/how we can address this? Any help would be appreciated.

Thanks very much!

2

Are you doing anything with SendAs permissions that might be making it fail? Example: Epicor doesn’t have the rights to send out emails for/from john.doe@fakeemaildomain.com? If you’re able to send out test emails then at least the pipeline is solid. Ours was built out via SMTP so can’t speak to what the complications were with a direct 365 connection.

Only hit on EpicCare is linked below for Epicor mail settings…

https://epiccare.epicor.com/epiccare?id=epiccare_kb_article&table=kb_knowledge&sys_id=ae287795c3fef19053c79a11150131e8&searchTerm=MSGraph

3

Thanks @JMPCONJ for the suggestion.

We switched the “System Mail Application” from Microsoft 365 to SMTP and it seems to work now.

image

I don’t think I have enough self-hatred to figure out why, I’m just happy it works now.

3 Likes
4

Niiiiiiice…glad it’s working for you now