Master Pack menu item missing?

rturrentine · February 9, 2021, 3:34pm

This might be a dumb question but is there a special license needed for Master Pack and Phantom Pack in Shipping / Receiving? We are upgrading from 9.04.505C to 10.2.600 and have just brought our data over to Test. When going through all the menu items I see that those menu items don’t appear in the menu tree. I haven’t found anything in the documentation or help files that says its not available without a certain module.

ckrusen · February 9, 2021, 5:11pm

I’m on 10.2.300, and while the Help has entries for Master Pack Out and Phantom Pack Out, but neither show on my menu.

The help for the Phantom Pack Out did mention some requirements. So maybe something related to those requirements must be satisfied first.

rturrentine · February 9, 2021, 7:10pm

Thanks, we’ll have to try that. We don’t have any work stations loaded in the system. I’ll create a couple and test it.

vingeance · February 10, 2021, 2:53pm

Funny, I was just wondering the same. Cannot find how to create a Master Pack Shipment in v10.2.700. I did find out how to create Phantom Packs by configuring my Workstation though.

rturrentine · February 10, 2021, 4:37pm

Yes, I’ve had no more luck getting an answer. Our Epicor CAM is, to put it politely, not very helpful and wanting now to charge us for any more information. I suppose we’ll work down the road with some custom report for multiple packs.

ckrusen · February 10, 2021, 5:11pm

I’d put a ticket in with support. Stating your problem as “Master Pack Out does not show on any menu.” If it is no longer feature in 10.2.700, then they would be quick to tell you so.

vingeance · February 10, 2021, 8:48pm

I asked our consultant. He confirms that to use the Master Pack feature, you need the “PackOutManagement” module, which is not enabled in our license.

@rturrentine Look for the PackOutManagement module in Company Configuration / License.

rturrentine · February 10, 2021, 9:04pm

Yes, I looked and we do not have PackOutManagement licensed or enabled. We are discussing whether we truly need it or can we create custom reports that will do what we want. We manufacture heavy conveyor equipment and often ship the equipment broken down on multiple pallets on the same truck. We want a packing list for each pallet listing its components even if it takes 5 pallets to make 1 line on a sales order.