We are testing Kinetic (Cloud/Saas) via Browser with MES and wondering if anyone else with multi-plant has seen the following issue.
Note, we are aware of PRB0292771, which causes an error if we use one generic user to login to MES but have production users clockin. (MES/Data Collection - ‘Access denied: REST calls must pass a valid API key’ error message when logging in with employee attached to a different user) - we also see this error if one user fails to clockout of the MES application before another attempts to login.
For reference, our testing environment:
System Version 12.0.100.5
UX Platform Version 13.0.50-hotfix.2
Kinetic Version 2025.1.5
We have tested with Chrome, Edge and Firefox browsers - including Incogntio mode using Epicor Basic account types.
We have three plants and have time clock/MES Stations located around our buildings for anyone to clockin, we have production areas for different plants that are next to each other, so it’s easy to locate a MES station for users to clockin or clockout when the device is near the common area. We are seeing cases when someone logs out or clocks out, then another person goes to clockin, the MES application remembers the last person’s plant and denies access if the new user does not have access to the previous plant. Also, if the new user has access to the previous plant, then MES clocks the user in under the previous plant and not their current plant - even if they are clocked in to a Job. Only method we have found to resolve this is to select “Reset application back to defaults” on the main login screen.
Anyone else seen this and have a simpler solution, our production users will have enough problem with having to login to the MES application prior to clockin, so adding a third step might push them over the edge of this ‘change’, discounting the need for them to logout of MES application each time.
Thanks in advance.
Tim