Mtl Tag issue from Inspection Processing

I have a user....and yes just one user....when they print a Mtl Tag from Inspection processing it is putting a Lot Num when they isn't one on the tag and sometime the Part Description doesn't match the Part Num.  Everyone can print tags fine.  When I log in it works fine.  I even tried it from another PC and same issue...and tested from Test Environment.  I have cleared all personalization and cleared client cache.  I am not sure what else to try.  Any suggestions???

Thanks Kim