We have an order with a part but its the wrong part. It was marked “buy to order” and there is a PO that is linked to it. PO was ordered, received and invoiced. I cannot NCR the parts to DMR them and return to vendor since they are allocated to the order. I cant delete the release or line since the PO has been invoiced. How do I delete the part on the order and add the correct one?
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That probably isn’t going to happen. If we ran into this, we’d probably make a new order. We also sometimes have to edit the SOA / invoice PDFs that Kinetic generates… sometimes it is the only way to make sure they align with customer’s 3-way match software. No yelling at me.
Really? WOW! Ok thought I was missing something. So what did you do with the original order?
We’d just close it. Depending on how much else is involved. If there are lots of lines or jobs on that order, we wouldn’t do that. Maybe just close the line.
These type of things get worse the further down the line… Can this post help you? Unallocate BTO line items
Nancy
If the PO has already been received and invoiced you’re pretty boned.
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