Off Topic - Customer Service Software

Yahoo Archive
1
I used a product called Maximizer. It was very flexible and uses Crystal
for reports. It also has calendaring, etc. You can pretty much set it up
in any form you want to use it. Also allows outside sales or service people
to synchronize their data to the master, very efficiently.

Cameron A. Janish
Misha1 cameron@...
Toll Free: 866-464-7421
Office: 708-445-7509
Cell: 630-712-9520
Office Fax: 630-893-1307
Direct Fax: 443-638-0489
-----Original Message-----
From: Lori Baker [mailto:lori_baker@...]
Sent: Thursday, January 24, 2002 06:41 PM
To: Vantage Onelist (E-mail)
Subject: [Vantage] Off Topic - Customer Service Software


I am looking for some advice on products out there that can be used to
create database for customer services/sales calls. I am currently looking
at
Lotus Notes, Goldmine and Microsoft Access. I am looking for tractability
as
well options for searching and the ability to analyze the number of calls,
what subjects were most talked about, etc. I want an inexpensive route but
with efficiency and flexibility. I am considering writing a database and
forms with Access since it's a product we already have. If anyone has any
better solutions or advice, they would be greatly appreciated!

Thanks,

Lori

Lori A. Baker
Accountant/Information Systems
CardioPak Inc.
406.259.6387
Fax: 406.256.9875
lori_baker@... <mailto:lori_baker@...>
www.cardiopak.com <http://www.cardiopak.com/>




[Non-text portions of this message have been removed]


Yahoo! Groups Sponsor


------------------------------------------------------------------------



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.



[Non-text portions of this message have been removed]
2
I am looking for some advice on products out there that can be used to
create database for customer services/sales calls. I am currently looking at
Lotus Notes, Goldmine and Microsoft Access. I am looking for tractability as
well options for searching and the ability to analyze the number of calls,
what subjects were most talked about, etc. I want an inexpensive route but
with efficiency and flexibility. I am considering writing a database and
forms with Access since it's a product we already have. If anyone has any
better solutions or advice, they would be greatly appreciated!

Thanks,

Lori

Lori A. Baker
Accountant/Information Systems
CardioPak Inc.
406.259.6387
Fax: 406.256.9875
lori_baker@... <mailto:lori_baker@...>
www.cardiopak.com <http://www.cardiopak.com/>




[Non-text portions of this message have been removed]
3
Have you checked with Epicor on their Clientele solution? It may be a
overkill for what you are looking for but they have had some very good price
discounts in the past on this for Vantage users.

Patrick

-----Original Message-----
From: Lori Baker [mailto:lori_baker@...]
Sent: Thursday, January 24, 2002 6:41 PM
To: Vantage Onelist (E-mail)
Subject: [Vantage] Off Topic - Customer Service Software


I am looking for some advice on products out there that can be used to
create database for customer services/sales calls. I am currently looking at
Lotus Notes, Goldmine and Microsoft Access. I am looking for tractability as
well options for searching and the ability to analyze the number of calls,
what subjects were most talked about, etc. I want an inexpensive route but
with efficiency and flexibility. I am considering writing a database and
forms with Access since it's a product we already have. If anyone has any
better solutions or advice, they would be greatly appreciated!

Thanks,

Lori

Lori A. Baker
Accountant/Information Systems
CardioPak Inc.
406.259.6387
Fax: 406.256.9875
lori_baker@... <mailto:lori_baker@...>
www.cardiopak.com <http://www.cardiopak.com/>




[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/