Got one today that is completely outside my wheel house. Apologies if I get the terminology wrong, I’m not an accountant.
We have an issue where an RMA was entered on an order and somehow this has created a one-sided journal entry with only a debit and no matching credit.
This means they cannot post the journal as there is a variance.
They have apparently tried to undo this by getting rid of the RMA and recreating and trying various manual intervention and adjustments, but everything apparently creates a balanced debit and credit entry meaning it does not correct the variance.
Searched and there’s a hit on here but it’s in the ERP10 category…Kinetic oughta be similar I suppose…anyway, this might help be a lead on how to fix the one-sided problem manually. (Would suggest waiting for a few more users to chime in as well.)
Have also reached out to some people I know who are a lot more experienced with the finance side of the system than I am and the first one back said we will probably need a datafix from support
Was kinda hoping it was just a simple thing to adjust in some strange part of the system I’ve never used before.
It was several years ago but if I remember correctly the Finance team was able to do a Journal Entry into that account after it was created. I don’t think we were able to back out the original RMA receipt that caused the issue.
