OT - IT Department

Yahoo Archive
1
Todd,

The responses clearly mirror the trend in small-to-medium manufacturing - IT
is an afterthought. Lower wages, scant resources, more "duct-tape and
chewing-gum" solutions.

Traditional spending, outside the manufacturing sector, is about 2% of
revenue for IT. Average end-user support is one support tech for about 75
users. For larger populations of users/PCs/servers add one full-time IT
administrator.

Our population is about 100 users, 95 PCs, 9 servers, 2 sites, 2 firewalls.
One IT admin (me), one support person. And a realistic budget that supports
"we do chicken right" IT.

One important ingredient for success is helping executive management
understand the mathematics of IT support. You can save money by lowering
staffing or salaries, but you will decrease IT response time. If decreased
response time is not acceptable, you must decrease system complexity. If
decreasing complexity is not acceptable, you must raise staffing levels.
It's just like a three-legged stool, cut one leg short and ...

And by the way, while "duct-tape and chewing-gum" is cheap on the front-end,
it can be costly on the back-end.

have fun,
john


> -----Original Message-----
> From: Todd Anderson
> Sent: Tuesday, June 15, 2004 12:01 PM
> To: 'vantage@yahoogroups.com'
> Subject: RE: [Vantage] OT - IT Department
2
WE have three locations, 275 employees, 118 computers, eight servers, and an
IT department of ONE. I think the theory is if it plugs in and breaks call
Cliff the Network Admin, DB Admin, report writer, trainer, Voice admin, Fax
Admin and I think the Toaster admin ..... Got a whole wall full on hats.

Cliff Drumeller
IT Manager
Mass Precision Sheetmetal
408 954 0200 x 217
3
We have 250 employees, over 100 computer users, over 15 servers, 5
sites, several remote home sales offices nation-wide and an educated
IT/IS staff of 2. Our users are our job security - they don't want to do
anything or learn anything - the company relies on us to do anything
remotely related to anything technical.



Sue



-----Original Message-----
From: Cliff Drumeller [mailto:cliff@...]
Sent: Tuesday, June 15, 2004 10:06 AM
To: VantageGroup (E-mail)
Subject: [Vantage] OT - IT Department



WE have three locations, 275 employees, 118 computers, eight servers,
and an
IT department of ONE. I think the theory is if it plugs in and breaks
call
Cliff the Network Admin, DB Admin, report writer, trainer, Voice admin,
Fax
Admin and I think the Toaster admin ..... Got a whole wall full on hats.


Cliff Drumeller
IT Manager
Mass Precision Sheetmetal
408 954 0200 x 217



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4
As I read all of these responses it's easy to notice 2 things ...

(1) We all sound really bored with never enough work to keep us busy during
the day ...

(2) Lot's of companies feel very comfortable with only 1 IT person on
staff. That's a long way from the good old days of 20-30 years ago when
companies would have had an IT "department".

Times have changed ... or where have all the good jobs gone?

I'm also starting to see more and more companies that just don't have IT
people at all. Someone at the company who is the full time accountant,
controller, or whoever just does the basic IT stuff on a day to day basis
while outside "consultants/specialists" stop in from time to time to do the
heavy hitting. This also does not bode well for IT jobs in the future.

I hear you can make good money selling cars these days ...

-----Original Message-----
From: Cliff Drumeller [mailto:cliff@...]
Sent: Tuesday, June 15, 2004 12:06 PM
To: VantageGroup (E-mail)
Subject: [Vantage] OT - IT Department


WE have three locations, 275 employees, 118 computers, eight servers, and an
IT department of ONE. I think the theory is if it plugs in and breaks call
Cliff the Network Admin, DB Admin, report writer, trainer, Voice admin, Fax
Admin and I think the Toaster admin ..... Got a whole wall full on hats.

Cliff Drumeller
IT Manager
Mass Precision Sheetmetal
408 954 0200 x 217



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>



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netflix.com/Default?mqso=60183350> click here

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5
Wow, I feel like a piker, 30 ws, 3 servers, 100 employees. I don't feel so
bad about doing the raw material, receiving, QS Audits, and occasional tow
motor driver. Maybe they should change the title IT to landfill since the IT
departments seem to get dumped on so much.

Shirley

_____

From: Susan Iverson [mailto:siverson@...]
Sent: Tuesday, June 15, 2004 2:56 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT - IT Department

We have 250 employees, over 100 computer users, over 15 servers, 5
sites, several remote home sales offices nation-wide and an educated
IT/IS staff of 2. Our users are our job security - they don't want to do
anything or learn anything - the company relies on us to do anything
remotely related to anything technical.



Sue



-----Original Message-----
From: Cliff Drumeller [mailto:cliff@...]
Sent: Tuesday, June 15, 2004 10:06 AM
To: VantageGroup (E-mail)
Subject: [Vantage] OT - IT Department



WE have three locations, 275 employees, 118 computers, eight servers,
and an
IT department of ONE. I think the theory is if it plugs in and breaks
call
Cliff the Network Admin, DB Admin, report writer, trainer, Voice admin,
Fax
Admin and I think the Toaster admin ..... Got a whole wall full on hats.


Cliff Drumeller
IT Manager
Mass Precision Sheetmetal
408 954 0200 x 217



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links





Yahoo! Groups Sponsor

ADVERTISEMENT
click here
<http://us.ard.yahoo.com/SIG=12938rr7d/M=298184.5022502.6152625.3001176/
D=groups/S=1705007183:HM/EXP=1087405504/A=2164330/R=0/SIG=11eamf8g4/*htt
p:/www.netflix.com/Default?mqso=60183350>


<http://us.adserver.yahoo.com/l?M=298184.5022502.6152625.3001176/D=group
s/S=:HM/A=2164330/rand=741568817>



_____

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[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links





Yahoo! Groups Sponsor


ADVERTISEMENT

<http://us.ard.yahoo.com/SIG=129ar57nr/M=298184.5022502.6152625.3001176/D=gr
oups/S=1705007183:HM/EXP=1087412210/A=2164330/R=0/SIG=11eamf8g4/*http:/www.n
etflix.com/Default?mqso=60183350> click here


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:HM/A=2164330/rand=421288458>

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