We have just signed up for P21 and are struggling to get hardware requirements for what a user computer requires for P21 Cloud Offering (really what does Epicor say is required to run a browser & P21). Thanks
We recently moved from on-prem to cloud and were surprised by the “slower” speed. Our front counter computers were very underpowered but more than capable for the on-prem. We replaced them with some more recent ones with more powerful CPUs, SSD and 16gb ram. Performance is improved now, but as this runs in chrome and chrome is a resource hog, the more power the better. Overall it is still slower than on-prem. We use Win 11 Pro.
What is your real internet speed? When you are On-Prem you are likely running with GB networking at least, possibly more from your switches to the server but in the Cloud you are running on your ISP which is usually a much smaller amount and it will definitely have more choke points along the way.
Full disclosure, not a Cloud or P21 customer, we are On-Prem Kinetic but I believe the above is likely your issue.
Certainly this could be a factor, but I believe the issue is the interface/middleware connection is slow. In the office we did have Gbe from each pc to network. Now, our connection to the cloud is 250/250 fiber connection. The bandwidth requirements themselves don’t seem to be that high as I watch the traffic on our firewall. It seems to be the gui drawing in chrome primarily as retrieving data from search fields is rather quick. Once you have selected a search result though, rebuilding the interface page with your new data is what seems to take more time. While this is an issue with most cloud based apps, I have seen much faster ones so it could be the platform it runs on or perhaps the data center it’s running from.
I’d be interested to know if Epicor offers any kind of iperf server to test what your real throughput to them is as the 250/250 is only to your ISP and then once you are past them there is no guarantee of anything and any link in the connection could become a choke point.
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There’s a webinar tomorrow on performance so I’ll ask.
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