Seems like it’s happening since the updateto 2023.1. The EFT file works and is generated properly but for some reason, clickong on Print Preview shows this message:
The steps that we are doing:
- Create the Group and Select the Invoice
- Actions → Process Payments
- Generate Only (To generate the EFT file on our server)
- Print Preview . ERROR
To be able to print, our user found this but it’s some steps that she didn’t need to do before
- Create the Group and Select the Invoice
- Actions → Process Payments
- Generate Only (To generate the EFT file on our server)
- Close the window
- Actions → Print Remittance Advice
- Print Preview
Is there any log or field somewhere that I can look into to see what this error is? Because in my System Monitor , I see ‘Process Payments’ as ‘COMPLETED’