Here comes the fun times again!
Kinetic - Americas
We are currently investigating an incident that is impacting performance for a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them and appreciate your patience while we work to resolve the issue.
We’re still up so we must be in the good subset. 
Wonder if it’s the same group that got whacked last Tuesday…
We’re good here (northeast US, US Central datacenter).
Maybe everyone’s fine and they just posted it in error.
No problems here either, we were also not in the subset affected last week.
eyeballs that one customer running that one query again
I wish these messages included some information as to what is wrong so that we can quickly identify if we are impacted.
Right, for example if it’s a SQL load issue, tell us what the affected SQL server(s) are.
We can see what SQL server we are hosted on in Company Maintenance - Overflow Menu - Show License Info. Kinetic SaaS also returns it on every network call if you activate the appropriate trace flags.
Just that little piece of info would be nice…
Instead, we get emails like this…devoid of relevant info.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
No malicious intent here…but this is three production outages since March 20. And we still don’t have the RCA on the FIRST one that directly affected us. Ticket updates stated that RCA was due “within five business days” and “3-5 business days”…and today is full business day 6…6 1/2 if you count the afternoon of 3/20.
Just so I know, is dancing parrot the new dumpster fire
No, but it’s FUN!!!
Which means not amused
I don’t think any of us are these days…
Again, no hate here. Just wish there were more informational communications from Support…and fewer outages. I’ll shut up now. 
No sweat here either. Just miss our dumpster. Something about it had a cleansing nature over the ‘weeeeeeeee’ I get from parrot.
