PM Contracts - Field Service


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-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Monday, April 12, 2004 4:51 PM
To: ''
Subject: [Vantage] PM Contracts


Just looking for suggestions on the following:
Our company will be starting to sell PM contracts to our clients. With an
annual maintenance contract a client will get a yearly tune up visit from a
mechanic, 10% discount on parts, and a reduced labor rate on work not
covered by our warranty.

We have the Field Service Module for Vantage, but I am looking for a way to
give an employee a more visual clue to let them know that a customer is
under warranty, or has a current annual maintenance contract. So they will
charge the client for the correct amount.

Wondering how others are tackling this issue?


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