I am new to Epicor (2 weeks in) and I am trying to investigate some issues. We often times quote orders as exworks. The order is then prepared, customer is contacted with shipping weight and dimensions to arrange shipment, and they ask us to prepay the shipment and add it to the invoice (PPA). We proceed to book and pay the for the shipment, but are failing to link it to the sales order and invoice our customer for it.
Is there a foolproof way to link the freight invoice to our sales order to ensure it gets added to the original invoice?
We get one invoice from our carriers at the end of the month (we do not issue a PO for freight each time we ship).
Any help or insights on this is appreciated.