Problem is.... we don't even see tray 3 & 4 as an option... can't make them
From: Andy Watts [mailto:andy@...
Sent: Friday, March 26, 2004 4:18 AM
Subject: Re: [Vantage] Digest Number 2815
Date: Thu, 25 Mar 2004 11:15:19 -0600
From: "Colette Nunn" <cnunn@...
Subject: Printer Selecting Tray problems
I approached using a multitray printer in a different way from the
beginning. Rather than have users select a tray, and get it wrong as often
as they get it right, I did the following for an HP LaserJet 4050 with an
- Created a printer on my Terminal Server for the LaserJet, specified Tray
no. 2 in the driver, called it "S/O Printer"
- Created a second printer using the same driver, pointing to the same
printer, but specifying Tray no. 3, called it "Job Printer"
This way users see a choice of printers with meaningful names to print to,
rather than a choice of trays, which cannot be named something meaningful.
Worth a try if you can't get around your tray selection problem?
Does anyone have any ideas on what might be causing this problem?
We are currently trying to train our users on Vantage 6.1. Hopefully
by mid May we will be going live from 4.0 to 6.1. We have users using
Terminal Services to access Vantage and when they try to print to a HP
4000T, they can not select the tray to print from. If we use the
standard trays, it is ok, but for the printers we have added additional
trays (3 & 4) they are not available to select going in through terminal
Services. If they go into Vantage straight without using Terminal
they can see and select trays for the same printer. Support told me
make sure I have to correct drivers I do and I don't understand why it
work without Terminal Services.
Director of Computer Services
East Moline Metal Products
1201 7th Street
East Moline, IL 61244
Ripley Engineering Ltd
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