Thanks for that very clear answer. It is not what I wanted to hear. I think our best idea so far to work around this is to sell the serialized component part as a separate item on the order. Although we sell the component as part of the final product, we could logically separate the two.
Thom Rose
Controller
Electric Mirror LLC
HOTEL LUXURY
"The World Leader in Back-lit Mirrors & Mirror TV Technology"
T 425 776-4946
A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
www.electricmirror.com<http://www.electricmirror.com>
Note: The information contained in the e-mail, including any attachments, is legally privileged and confidential. If you are not the intended recipient you are hereby notified that any reading, use or dissemination of this message is strictly prohibited. If you have received this message in error, please immediately notify us by telephone at 425-776-4946 and delete this message from your system. Even though this e-mail and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free, and no responsibility is accepted by Electric Mirror LLC for any loss or damage arising in any way from its use
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of pbparker
Sent: Tuesday, November 03, 2009 1:55 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Problem with shipping serialized parts
Well, that sounds like 2 different things really. If the end product you're shipping is what the customer is returning and it's not serial number tracked, then that makes for a difficult RMA return because Vantage has difficulty handling a component of a part return since it's not explicitly on the order or job as something being sold/shipped.
Secondly, you're running into Vantage 8's limitation with serial numbers going into a job. In 8, when it's issued on the job, that's all the farther it's going to track it, it's in WIP and will forever stay there.
Version 9 handles it much better IF you have components and the actual part on the job serialized, then it forces you to match the lower level material to the upper level job serial number (they can be the same serial number - just different PN's). In that way, we can bring up a shipped SN and look at it and see what lower level sn's were contributed to make that.
But alas, with your version 8, could you make the top level parts serial tracked as well and give them the same serial number of the component that's issued. That way you know the serial number of the component because it's the same as the parent. Of course if you have multiple components with SN's that's a wrinkle also you'd still only be able to RMA that parent part.
If not then I'm not sure what you could do, unless someone here has implemented something more intricate? We had much the same problem and manually tracked what lower level SN's went into upper level SN's but our top levels always had a SN, never the other way around like you have.
Thom Rose
Controller
Electric Mirror LLC
HOTEL LUXURY
"The World Leader in Back-lit Mirrors & Mirror TV Technology"
T 425 776-4946
A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
www.electricmirror.com<http://www.electricmirror.com>
Note: The information contained in the e-mail, including any attachments, is legally privileged and confidential. If you are not the intended recipient you are hereby notified that any reading, use or dissemination of this message is strictly prohibited. If you have received this message in error, please immediately notify us by telephone at 425-776-4946 and delete this message from your system. Even though this e-mail and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free, and no responsibility is accepted by Electric Mirror LLC for any loss or damage arising in any way from its use
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of pbparker
Sent: Tuesday, November 03, 2009 1:55 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Problem with shipping serialized parts
Well, that sounds like 2 different things really. If the end product you're shipping is what the customer is returning and it's not serial number tracked, then that makes for a difficult RMA return because Vantage has difficulty handling a component of a part return since it's not explicitly on the order or job as something being sold/shipped.
Secondly, you're running into Vantage 8's limitation with serial numbers going into a job. In 8, when it's issued on the job, that's all the farther it's going to track it, it's in WIP and will forever stay there.
Version 9 handles it much better IF you have components and the actual part on the job serialized, then it forces you to match the lower level material to the upper level job serial number (they can be the same serial number - just different PN's). In that way, we can bring up a shipped SN and look at it and see what lower level sn's were contributed to make that.
But alas, with your version 8, could you make the top level parts serial tracked as well and give them the same serial number of the component that's issued. That way you know the serial number of the component because it's the same as the parent. Of course if you have multiple components with SN's that's a wrinkle also you'd still only be able to RMA that parent part.
If not then I'm not sure what you could do, unless someone here has implemented something more intricate? We had much the same problem and manually tracked what lower level SN's went into upper level SN's but our top levels always had a SN, never the other way around like you have.
--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, Thomas Rose <t.rose@...> wrote:
>
> You are correct on your guesses. The job creates a new, different part number than the serialized component part. The new part is not serial number controlled.
>
> Thom Rose
> Controller
> Electric Mirror LLC
> HOTEL LUXURY
>
> "The World Leader in Back-lit Mirrors & Mirror TV Technology"
>
> T 425 776-4946
> A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
> www.electricmirror.com<http://www.electricmirror.com>
>
> Note: The information contained in the e-mail, including any attachments, is legally privileged and confidential. If you are not the intended recipient you are hereby notified that any reading, use or dissemination of this message is strictly prohibited. If you have received this message in error, please immediately notify us by telephone at 425-776-4946 and delete this message from your system. Even though this e-mail and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free, and no responsibility is accepted by Electric Mirror LLC for any loss or damage arising in any way from its use
>
>
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of pbparker
> Sent: Tuesday, November 03, 2009 1:28 PM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] Re: Problem with shipping serialized parts
>
>
>
> You describe issuing a serialzed part to the job, I'm guessing that's a material. What part number then is the job itself creating?
>
> I'm guessing this is in Vantage 8 correct since Epicor 9 handles upper/lower level serial tracking better.
>
> --- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>, Thomas Rose <t.rose@> wrote:
> >
> > Some of our products use serialized parts. We issue the serialized part to the job. The part tracker shows "WIP" as the status for the serial number. After the job is complete, we ship the job to the customer. The job shows complete, and the item is shipped, but the serial number status still shows "WIP", not "SHIPPED". This is becoming a problem, because we are unable to RMA the item we shipped to the customer. Thoughts or ideas? Have we done something wrong procedurally along the way?
> >
> > Thom Rose
> > Controller
> > Electric Mirror LLC
> > HOTEL LUXURY
> >
> > "The World Leader in Back-lit Mirrors & Mirror TV Technology"
> >
> > T 425 776-4946
> > A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
> > www.electricmirror.com<http://www.electricmirror.com>
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
> [Non-text portions of this message have been removed]
>
[Non-text portions of this message have been removed]