Quality Assurance Module - RMA Processing

Yahoo Archive
1
We are using QA for DMR (vendor supplied material) and RMA (Customer
Returns) and set up our reson codes with DMR, RMA, INSP prefixes to
separate the funtions. There are some overlaps. Here are our codes
Keep in mind we're on 4.0

Description ReasonCode ReasonType
RMA - DAMAGED IN SHIPMENT DAMSH A
RMA - MATERIAL DEFECT MATDE A
RMA - WRONG MATERIAL MATWR A
RMA - NOT TO DRAWING SPECS NOTSP A
RMA - OTHER REASONS (Misc.) OTHER A
SHIPPED TOO MANY SHIP2 A
DMR - Damaged in Shipment DMR01 D
DMR - Out of Specifications DMR02 D
DMR - Flaw in Material DMR03 D
DMR - Paperwork Problems DMR04 D
DMR - Overstock Material DMR05 D
DMR - MATERIAL REPLACEMENT DMR06 D
INS - Workmanship INS01 D
INS - Material Defect INS02 D
INS - Instructions/Drawing INS03 D
INS - Machinery INS04 D
INS - Handling INS05 D
INS - Other INS06 D
02-PG Cost of Sales COS02 M
04-PG Cost of Sales COS04 M
10-PG Cost of Sales COS10 M
12-PG Cost of Sales COS12 M
16-PG Cost of Sales COS16 M
17-PG Cost of Sales COS17 M
18-PG Cost of Sales COS18 M
23-PG Cost of Sales COS23 M
25-PG Cost of Sales COS25 M
Adjust-Cost Correction COST M
Adjust-Cracked or Damaged CRACK M
DMR - Flaw in Material DMR-1 M
zz-INITIAL START OF SYSTEM INITL M
Job/Part Missed End of Month INVEM M
Adjust - Production Overrun OVER M
zz-INCORRECT PART NUMBER PART M
Adjust-Physical Count PHYS M
Adjust-Purchase Receipt POADJ M
RMA-MATERIAL RETURN RETRN M
RMA-Returned Material Scrapped RMA01 M
Adjust-Scrap Quantity onHand SCRAP M
Adjust-Shipped Parts Incorrect SHIP M
Adjust-Job Costing Valuation VALUE M
Adjust-Write Off Inv. Costs WRITE M
ENGINEERING ENG R
INSTRUCTIONS INCORRECT INSTR R
MATERIAL MATL R
OTHER REASONS OTHER R
WORKMANSHIP WORK R
ENGINEERING ENG S
INSTRUCTIONS INCORRECT INSTR S
MATERIAL MATL S
OTHER REASONS OTHER S
WORKMANSHIP WORK S



> Version: 5.20.313
>
> I was wondering if anyone else is using the QA module and handling
> RMA processing. I currently have a call in to support but they need
> to research it a bit more so I thought I'd see if anywhere else was
> having an issue similar to ours.
>
> I have setup reason codes in the reason code maintenance under the QA
> module. There are several pre-defined types (not change or addable)
> and under the RMA type I ahve added 9 specific reason codes.
> Basically why did the customer send the stuff back to us. When we go
> to disposition the RMA (usually scrap so we select "Fail") there is a
> reason field on the screen but it does not refer to the RMA reason
> codes. It only has <add>. This goes to the Reason Code maintenance
> screen but has no association to the type "RMA". Also, curiously, in
> the help screen for RMA Disposition there is no mention at all (in
> the green hyperlinks) for the Reason field.
>
> Either we are doing something wrong or there are some chunks of RMA
> processing that are not correct. Just wondering if this is a known
> issue.
>
> Thanks,
> -Todd Caughey
> -Harvey Vogel Mfg. Co.
>
>

Russ Dover
IS Manager
Weaver Industries, Inc.
717 336 7507 phone
717 336 4182 fax
rdover@...
www.weaverind.com
2
Version: 5.20.313

I was wondering if anyone else is using the QA module and handling RMA processing. I currently have a call in to support but they need to research it a bit more so I thought I'd see if anywhere else was having an issue similar to ours.

I have setup reason codes in the reason code maintenance under the QA module. There are several pre-defined types (not change or addable) and under the RMA type I ahve added 9 specific reason codes. Basically why did the customer send the stuff back to us. When we go to disposition the RMA (usually scrap so we select "Fail") there is a reason field on the screen but it does not refer to the RMA reason codes. It only has <add>. This goes to the Reason Code maintenance screen but has no association to the type "RMA". Also, curiously, in the help screen for RMA Disposition there is no mention at all (in the green hyperlinks) for the Reason field.

Either we are doing something wrong or there are some chunks of RMA processing that are not correct. Just wondering if this is a known issue.

Thanks,
-Todd Caughey
-Harvey Vogel Mfg. Co.
3
I just checked here. The reason codes for failing parts on an RMA are the
DMR codes. Go figure.

Edward F. Fox, Jr., CPA
Controller
Maxson Automatic Machinery Company
Phone: 401-596-0162 x110
Fax: 401-596-1050
www.maxsonautomatic.com


-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Monday, June 16, 2003 3:08 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Quality Assurance Module - RMA Processing


Version: 5.20.313

I was wondering if anyone else is using the QA module and handling RMA
processing. I currently have a call in to support but they need to research
it a bit more so I thought I'd see if anywhere else was having an issue
similar to ours.

I have setup reason codes in the reason code maintenance under the QA
module. There are several pre-defined types (not change or addable) and
under the RMA type I ahve added 9 specific reason codes. Basically why did
the customer send the stuff back to us. When we go to disposition the RMA
(usually scrap so we select "Fail") there is a reason field on the screen
but it does not refer to the RMA reason codes. It only has <add>. This
goes to the Reason Code maintenance screen but has no association to the
type "RMA". Also, curiously, in the help screen for RMA Disposition there
is no mention at all (in the green hyperlinks) for the Reason field.

Either we are doing something wrong or there are some chunks of RMA
processing that are not correct. Just wondering if this is a known issue.

Thanks,
-Todd Caughey
-Harvey Vogel Mfg. Co.



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[Non-text portions of this message have been removed]
4
Ed and Todd:

This functionality seems to make sense to me. The use of DMR-reason-type
reason codes when entering an RMA disposition due to failing of the returned
material is consistent with the use of these same codes when entering a
failed quantity coming from another type of nonconformance. The only major
difference is that the RMA disposition screen does not allow you the option
of choosing an existing DMR to which to add the failed returned material, as
shown below (if the captured screens are viewable). Instead, Vantage
automatically creates a new DMR using the next sequential number.



As you put it, Todd, the RMA-reason-type reason code tells "basically why
did the customer send the stuff back to us". The DMR-reason-type reason
code simply continues the quality control process and tells basically why we
failed the returned stuff and deemed it to be discrepant material.

Regards,
Scott Lepley
Systems Administrator
Mauell Corporation
Phone: 717-432-8686, ext. 14
Fax: 717-432-8688
Email: sal@...
Vantage version: 5.20.318


-----Original Message-----
From: Edward F. Fox, Jr. [mailto:efox@...]
Sent: Monday, June 16, 2003 3:19 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Quality Assurance Module - RMA Processing

I just checked here. The reason codes for failing parts on an RMA are the
DMR codes. Go figure.

Edward F. Fox, Jr., CPA
Controller
Maxson Automatic Machinery Company
Phone: 401-596-0162 x110
Fax: 401-596-1050
www.maxsonautomatic.com


-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Monday, June 16, 2003 3:08 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Quality Assurance Module - RMA Processing


Version: 5.20.313

I was wondering if anyone else is using the QA module and handling RMA
processing. I currently have a call in to support but they need to research
it a bit more so I thought I'd see if anywhere else was having an issue
similar to ours.

I have setup reason codes in the reason code maintenance under the QA
module. There are several pre-defined types (not change or addable) and
under the RMA type I ahve added 9 specific reason codes. Basically why did
the customer send the stuff back to us. When we go to disposition the RMA
(usually scrap so we select "Fail") there is a reason field on the screen
but it does not refer to the RMA reason codes. It only has <add>. This
goes to the Reason Code maintenance screen but has no association to the
type "RMA". Also, curiously, in the help screen for RMA Disposition there
is no mention at all (in the green hyperlinks) for the Reason field.

Either we are doing something wrong or there are some chunks of RMA
processing that are not correct. Just wondering if this is a known issue.

Thanks,
-Todd Caughey
-Harvey Vogel Mfg. Co.



[Non-text portions of this message have been removed]