Quick Ship - Commercial Invoice not reflecting discounts in cost

faepigrl · November 4, 2024, 2:27pm

Each line on one of our orders has a discount applied. The commercial invoice does not show the discounts. It only shows the charges not the line totals. Is it suppose to show the discounts. It gets confusing for the customer as they don’t see their discount on the paperwork that is sent.

I have opened a ticket before with Epicor and they didn’t really give me an answer. I did open a new ticket but I am hoping some of the experts out here will have some answers.

Here are some screen shots…
See Commercial Invoice is pulling the line charges and not the line totals.

See the quick ship export value…

faepigrl · November 4, 2024, 3:50pm

I got this from Support…

The commercial invoice is not an invoice for the customer and is used as a payment receipt it is a document for customs purposes only. the commercial invoice is supposed to use the part’s unit value and calculate its extended value so customs will know what is being shipped and what its value is. it is the document that is used by customs officials to assess import duties and taxes.