Quote/Order comments format/print single or multi-line randomly

Epicor ERP 10
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1

Can anyone tell me why this happens? In the examples attached the LEAD TIME field has no bearing on the comments output (I tried adding/deleting the LEAD TIME, etc.)

Note that this is the same part being quoted. Some quotes comments print multi-line, some print single line. I tried entering the comments differently. Doesn’t matter.

Quote Comments 51956_51926.pdf (58.9 KB)
I would like to have the comments print on separate lines rather than one long line. We have had this issue since Vantage and it has carried over to Epicor. Thanks.

2

That’s the same Quote Report Style?

Open the quotes themselves, and make sure that someone didn’t reformat the Description text in one of them.

3

Exactly the same style. No one reformatted anything. Even when we tried reformatting the Description text, nothing changed.

4

Note that the Description pop-up will word wrap the description

The following shows what appears as several lines in Quote Desc, doesn’t actually have the line breaks implied.

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5

The comments come from the Part Tracker. They are laid out like we want them but they are printed like this (multi-lined) sometimes and single-lined at other times. This (printing) randomness happens with every part in the system.

image001.png

6

My mistake. I thought that was the part description.

But the same thing is true true for comments. You show the Mfg Comment of the Part. Double check the Line -> Comments -> Job tab on each Quote

The first of your two examples shows “lead time”

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While second does not.

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image.png890×238 36.9 KB

Perhaps the fact the the Lead Time field is displayed, shoves the Comment field down, and forces it to resize.