I hate to write a post like this, as I’ve been a staunch supporter for E10 and all of it’s benefits specifically to Admins and developers.
We have had several critical issues since upgrading to 10.2.300.15 including different customers being included on invoices via the automated get shipments oob process, being able to create the same shipment number multiple times via the TF shipment BO, consistent freezing and random WCF server errors (we are EMS St hosted). EMS terminal server drop outs consistently so our users lose connectivity. Our AR department is fed up.
Support hasnt helped much. data fixes they send us don’t work (I go thru the business objects and update myself), and even to submit a problem to development the issue needs to be “re-creatable” . Data fixes are a quick bandaid to a potential underlying issue.
We invoiced a customer for $60K of orders that weren’t theirs- there were two sales orders & two customers on the same invoice. Which isn’t/shouldn’t be possible.
It is very frustrating because support said they could not send it to development since it cannot be reproduced. We needed to reach out to specific people to escalate. I understand the need to reproduce the issue to try and find the root cause, but we also cannot incorrectly invoice customers at random.We’ve done thousands of invoices over the past month but 22 were incorrect – why those 22 were affected, no one knows. We use the “get shipment” function for auto invoicing. So, this isn’t manual/human error, it’s OOB Epicor functionality. There’s clearly something happening, and it’s unacceptable to be told that nothing can be done about it unless we can reproduce the issue.
Where is the quality control / regression testing? Where is the performance testing? I’ve followed all recommendations/ and our servers are supposedly set up to spec with ST hosting , and it still takes our users 5-10 seconds per line in SO entry (with all BPMs/customization disabled). (We were one of the customers who helped bring to light the SO copy performance issue resolved in 300.9)
I like the flexibility and control over this system I do, but what about focusing on quality/performance first, then IOT functionality later. It’s like lipstick on a pig.
If anyone had any recommendations on what we can do please feel free to pm me. I have done in depth performance testing with the perf diag tool, BPM optimizing , app customization optimaztion etc.
We can do 60fps real time graphics in high fidelity but we can’t update a small dataset (comparatively) on an order in under 10 seconds? Come on. My DOOM level (4k textures, map, props) (already way bigger than an order dataset on a home desktop mind you)loads faster than saving an order on an enterprise grade Xeon server
Let’s move this system into the 21st century out of the 20th.