Release 10.2.400.21
Hello and Happy Friday all,
Error: Record Not Available
Business Layer Exception
Record Not Available.
Exception caught in: Epicor.ServiceModel
Error Detail
Description: Record Not Available.
Program: Erp.Services.BO.CustShip.dll
Method: CheckPackageCodeAllocNegQty
Line Number: 38104
Column Number: 29
Client Stack Trace
at Epicor.ServiceModel.Channels.ImplBase`1.ShouldRethrowNonRetryableException(Exception ex, DataSet[] dataSets)
at Erp.Proxy.BO.CustShipImpl.CheckPackageCodeAllocNegQty(String ipcalledFrom, IList ipPackNumList, String ipPkgCode, Int32 ipPkgCodeQty, String& opWarning, String& opAction, String& opAllocWarning, String& opAllocAction)
at Erp.Adapters.CustShipAdapter.CheckPackageCodeAllocNegQty(String ipCalledFrom, IList ipPackList, String ipPkgCode, Int32 ipPkgQty, String& opWarning, String& opAction, String& opAllocWarning, String& opAllocAction)
Procedure leading to issue:
We pick our orders via ERP Mobile Whse on a tablet into PCIDs.
The PCIDs are then moved into Packs. (Customer Shipment Entry)
If we have multiple Packs we put those into a Master Pack.
We enable “Freight Pack ID’s Individually” on the Master Pack.
Issue:
After all the Packs have been freighted we go to Stage Ship Confirm, select the Master Pack > Actions > Ship Confirm. This is where we get the error.
This seems to be random, at least I cannot find a pattern or common denominator. It may happen twice a day or once in 2 months. I’m stumped and have hit a block wall with EpicCare. This is causing issues downstream so I need to get it resolved. Any ideas would be greatly appreciated.